Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Diana Guzman

The Bronx,NY

Summary

Detail-oriented State Certified Nursing Assistant with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.

Overview

30
30
years of professional experience

Work History

State Certified Nursing Assistant

Cabrini Of Westchester Nursing Home
08.2023 - Current
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Collaborated with fellow CNAs to develop efficient care routines that maximized productivity while maintaining a high standard of care in each facility visited during travels.
  • Participated in ongoing professional development opportunities to stay current on best practices in nursing care.

NHA Registered Clinical Medical Assistant

MCHC
12.2019 - 08.2023
  • Streamlined administrative processes by scheduling appointments, managing patient intake, and organizing medical documentation.
  • Strengthened team collaboration by actively participating in staff meetings, sharing insights on process improvements, and offering assistance to colleagues when needed.
  • Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Collaborated with other healthcare professionals such as nurses and pharmacists to coordinate optimal care plans for patients.
  • Demonstrated expertise in performing EKGs, phlebotomy procedures, injections administration ensuring accuracy in each procedure performed.
  • Supported successful treatment plans by preparing patients for examinations, discussing treatment options, and providing clear instructions on medication usage.
  • Managed prescription refills requests promptly resulting in better medication adherence among patients.
  • Ensured accurate diagnoses by proficiently collecting lab specimens and conducting routine tests.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
  • Assisted with patients, supported physical, and emotional needs across multiple sites and locations.

Telephone Operator

St. Luke's Roosevelt Hospital Center
04.2009 - 04.2019
  • Operated the switchboard to answer, route, receive, and place calls to appropriate parties
  • Utilized telecommunication operations resources, data, and equipment to inform and direct personnel
  • Facilitated and maintained reports and documentation of occurrences, codes, and emergencies
  • Maintained all departmental equipment and inspected workstations to ensure good condition
  • Ensured daily On-Call Medical Code Sheets and emergency schedules were prepared and distributed
  • Complied with DOH, institutional, and department policies, guidelines and regulations.
  • Assisted colleagues with achieving task requirements, aiding team productivity and performance.
  • Maintained detailed customer call and inquiry logs for performance monitoring.
  • Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
  • Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
  • Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.

Telephone Operator

St. Luke's Roosevelt Hospital Center
04.2009 - 04.2019
  • Operated the switchboard to answer, route, receive, and place calls to appropriate parties
  • Utilized telecommunication operations resources, data, and equipment to inform and direct personnel
  • Facilitated and maintained reports and documentation of occurrences, codes, and emergencies
  • Maintained all departmental equipment and inspected workstations to ensure good condition
  • Ensured daily On-Call Medical Code Sheets and emergency schedules were prepared and distributed
  • Complied with DOH, institutional, and department policies, guidelines and regulations.

Secretary 8

St. Luke's Roosevelt Hospital Center
02.2003 - 04.2009
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained daily report documents, memos and invoices.

Medical Assistant/Receptionist

Archer Health Care
09.1994 - 01.2001
  • Assisted Doctors with patient set ups, and procedures, prep doctors with patient information
  • Educated patients on proper procedures, precautions, and post care guidelines
  • Followed-up, verified, and confirmed insurance information
  • Processed patient demographics and transmitted billing to insurance companies and Medicaid/Medicare.

Education

State Certified Nursing Assistant - Nursing

SUNY Westchester Community College
Ossining, NY
10.2023

The Community Health Worker (CHW) Apprenticeship -

Hostos Community College, CUNY
Bronx, NY
10.2022

Certified Phlebotomy Technician Certification -

Hostos Community College, CUNY
Bronx, NY
02.2022

NHA Certified Clinical Medical Assistant -

Hostos Community College, CUNY
Bronx, NY
03.2019

Bachelors in Science -

Mercy College
Bronx, NY
06.2004

Skills

  • Written and Verbal Communication, Fluent in English and Spanish
  • Type 65 wpm
  • Proficient in Microsoft Word, Excel, PowerPoint, Zoom, EMR, and ICD-9 billing and coding
  • Child Abuse and Neglect, Crisis Intervention, Domestic Violence Awareness, and CPR certified
  • Patient Care
  • HIPAA Compliance
  • Reliable team player
  • Direct Patient Care
  • Medical terminology knowledge
  • Compassionate caregiver
  • Healthcare ethics
  • Alzheimer's and Dementia Care
  • Companionship and emotional support

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

State Certified Nursing Assistant

Cabrini Of Westchester Nursing Home
08.2023 - Current

NHA Registered Clinical Medical Assistant

MCHC
12.2019 - 08.2023

Telephone Operator

St. Luke's Roosevelt Hospital Center
04.2009 - 04.2019

Telephone Operator

St. Luke's Roosevelt Hospital Center
04.2009 - 04.2019

Secretary 8

St. Luke's Roosevelt Hospital Center
02.2003 - 04.2009

Medical Assistant/Receptionist

Archer Health Care
09.1994 - 01.2001

State Certified Nursing Assistant - Nursing

SUNY Westchester Community College

The Community Health Worker (CHW) Apprenticeship -

Hostos Community College, CUNY

Certified Phlebotomy Technician Certification -

Hostos Community College, CUNY

NHA Certified Clinical Medical Assistant -

Hostos Community College, CUNY

Bachelors in Science -

Mercy College

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Diana Guzman