Diana Guzman
Santa Paula,CA
Summary
Efficient operations assistant with experience in fast-paced environments, eager to learn and apply new knowledge with skill and efficiency. Influential professional with a proven record of success in managing administrative challenges and contributing to company success. Hands-on expertise in inventory management, recognized for dynamic work ethic and team player attitude. Personable with a history of improving workplace communication and coordination, adept at adapting quickly to new software and programs. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, time management, and problem-solving abilities. Hardworking and passionate job seeker with strong organizational skills, ready to help achieve company goals as a reliable operations/clerk candidate known for excellent communication and good judgment. Organized, dependable, and willing to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Operations Assistant
Westfalia
06.2023 - Current
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations and special projects.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Provided administrative support with accurate document preparation and data entry.
- Collaborated with other departments to foster smooth operation of daily processes.
- Prepared and delivered operational performance reports to inform management.
- Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one.
- Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks.
- Collaborated with cross-functional teams to achieve project goals within specified timelines.
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
- Boosted order fulfillment rates by closely monitoring inventory levels and promptly addressing discrepancies.
- Managed inventory control, ensuring stock levels were maintained to support daily operations effectively.
- Assisted with preparation of operational reports, providing insights for strategic planning sessions.
- Completed daily logs for management review.
- Conducted environmental swabbing on a monthly bases on all machinery.
- Conducted and completed monthly Health & Safety meetings.
- Conducted and completed monthly Food Food Safety meetings.
Clerk
Calavo
01.2023 - Current
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Produced high-quality communications for internal and external use.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Interacted with customers by phone, email or in-person to provide information.
- Routed business correspondence, documents and messages to correct departments and staff members.
- Created reports and developed improvements and enhancements to automate records and file systems.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Informed and supported business leaders through consistent communication and administrative support duties.
Salesperson
Rainbow Water Store
05.2019 - 12.2019
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Increased sales and customer satisfaction through personalized servicing.
- Logged reports, expenses, receipts, and sales in company database.
- Worked with loss prevention in monitoring shopper behavior.
- Improved customer service and telecommunication skills to build lasting relationships.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided product benefits and advantages and discussed pricing with interested parties.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
Tax Preparer
La Cumbre Taxes
04.2019 - 12.2019
- Delivered comprehensive tax documentation required for accurate individual and corporate returns.
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
- Prepared US, multistate and international tax returns for business clients.
- Prepared wide array of returns such as corporate, fiduciary, gift, individual and private foundation returns.
- Reviewed available data and compared against tax code to determine exemptions, deductions and potential liabilities.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Interviewed [Type] clients to collect information and gather necessary paperwork prior to preparing tax returns.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
Salesperson
Red HOT Foods
03.2009 - 08.2013
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Increased sales and customer satisfaction through personalized servicing.
- Logged reports, expenses, receipts, and sales in company database.
Education
Medical Assistant Back Office - Medical Asssitant Back Office
Oxnard Adult School
Oxnard, CASkills
- Stocking and replenishing
- File and database management
- Relationship building
- Cash Handling
- Customer satisfaction
- Sales expertise
- Telephone etiquette
- Cash Management
- Product and service sales
- Sorting and labeling
- Attention to detail
- Professional and friendly
- Administrative support
- Inventory management
- Inventory purchasing
- Office supply management
- Hiring and training
- Recordkeeping
- Inventory counting
- Supply ordering
- Onboarding and orientation
- Supply management
Languages
English
Languages
English
Spanish
Languages
English
Spanish
<Enter your own>
Title: Clerk/ Medical Assistant Back Office
Timeline
Operations Assistant
Westfalia
06.2023 - Current
Clerk
Calavo
01.2023 - Current
Salesperson
Rainbow Water Store
05.2019 - 12.2019
Tax Preparer
La Cumbre Taxes
04.2019 - 12.2019
Salesperson
Red HOT Foods
03.2009 - 08.2013
Medical Assistant Back Office - Medical Asssitant Back Office
Oxnard Adult School
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