Diana Ha
Executive Administrative Assistant
Pittsburg,CA
Summary
Dedicated Executive Administrative Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
16
16
years of professional experience
Work History
Senior Executive Administrative Assistant
Western Alliance Bancorporation
Oakland, CA
01.2011 - 09.2021
- Maintained thorough product knowledge of products and services.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Facilitated training and onboarding for incoming office staff.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Worked with senior management to initiate new projects and assist in various processes.
- Handled incoming and outgoing mail, email and faxes.
- Coordinated events and worked on ad hoc projects.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Organized and coordinated conferences and monthly meetings.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Worked with clients to effectively plan and coordinate logistics for special projects and events.
Personal Banker
Western Alliance Bancorporation
Oakland, CA
01.2009 - 01.2011
- Promoted financial products by maintaining excellent service offering knowledge.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Answered customer questions and explained available services such as deposit accounts, bonds and securities.
New Accounts Representative
Western Alliance Bancorporation
Oakland, CA
01.2007 - 01.2009
- Presented new and additional products and services to existing customers.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
- Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Worked with customers to understand needs and provide excellent service.
- Improved operations through consistent hard work and dedication.
- Increased customer satisfaction by resolving issues.
Data Entry Clerk
Unisys
Alameda, CA
08.2005 - 12.2006
- Corrected data entry errors to prevent duplication or data degradation.
- Scanned documents and saved in database to keep records of essential organizational information.
- Evaluated source documents to locate needed information.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Coded and processed applications into required electronic formats.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
Education
No Degree - Accounting
San Francisco State University
San Francisco, CA 05.2001 -
Skills
Scheduling
undefinedTimeline
Senior Executive Administrative Assistant
Western Alliance Bancorporation
01.2011 - 09.2021
Personal Banker
Western Alliance Bancorporation
01.2009 - 01.2011
New Accounts Representative
Western Alliance Bancorporation
01.2007 - 01.2009
Data Entry Clerk
Unisys
08.2005 - 12.2006
No Degree - Accounting
San Francisco State University
05.2001 -
Similar Profiles
Jonathan SwanbergJonathan Swanberg
Quantitative Analyst at Western Alliance BancorporationQuantitative Analyst at Western Alliance Bancorporation
Yaya WasuYaya Wasu
Power Platform/Power Apps Developer at Western Alliance BancorporationPower Platform/Power Apps Developer at Western Alliance Bancorporation
Frank Gracia IIIFrank Gracia III
Preferred Bank Advisor at Western Alliance Bank (Alliance Bank of Arizona & Bridge Bank)Preferred Bank Advisor at Western Alliance Bank (Alliance Bank of Arizona & Bridge Bank)
Sean LindseySean Lindsey
Operator at UpiOperator at Upi
SHABNAM GHARWALSHABNAM GHARWAL
Certified Medical Assistant at Lumiere MD Skin CareCertified Medical Assistant at Lumiere MD Skin Care