Diana Halford
Cumberland,ME
Summary
Driven Sales Associate with proven experience at Staples, adept in upselling and customer service, enhancing sales through strong relationship building and effective problem-solving. Excelled in a team-oriented environment, significantly contributing to sales growth and customer loyalty. Skilled in promotional support and interpersonal communication, consistently achieving and surpassing sales targets.
Overview
10
10
years of professional experience
Work History
Sales Associate
Staples
240 US Rt 1 Falmouth, ME 04105
01.2014 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Education
Masters - Clinical Mental Health Counseling
Grand Canyon University
Phoenix, AZBachelors Degree - Psychology
Southern New Hampshire University
Hooksett, NH06.2021
Associate Degree - Medical Assisting
Southern Maine Community College
South Portland, ME06.2017
Skills
- Promotional support
- Sales Development
- Product Sales
- Upselling
- Customer Needs Assessment
- Order Processing
- Payment Processing
- Adapt to diverse groups
- Client Service
- Relationship Building
- Teamwork and Collaboration
- Complex Problem-Solving
- Problem-solving skills
- Listening Skills
- Meeting deadlines
- Customer Service
- Goal-Oriented
- Reliable and punctual
- Verbal/written communication
- Building rapport
- Time Management
- Excellent people skills
- Professional Demeanor
- Time management abilities
- Goal Setting
- Excellent Communication
- Professionalism
- Multitasking
- Interpersonal Skills
- Honest and Dependable
- Written Communication
Timeline
Sales Associate
Staples
01.2014 - Current
Masters - Clinical Mental Health Counseling
Grand Canyon University
Bachelors Degree - Psychology
Southern New Hampshire University
Associate Degree - Medical Assisting
Southern Maine Community College