Diana Hall
Owings Mills,MD
Summary
Detail-oriented project management professional with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and focus.
Overview
10
10
years of professional experience
Work History
Program Manager
Fiserv
12.2023 - Current
- Support the project management office with day-to-day business objectives by fostering collaborative working relationships across teams.
- Monitors project status, risks, project activity, and resource dependencies, provide accurate, timely reporting and corrective measures.
- Track development and submission of all project deliverables to meet contractual performance metrics.
- Project budget management, including understanding and validating estimates, cost variance and managing project resources effectively.
- Meet with project stakeholders to assess progress, requirements, and next steps
- Manage SharePoint Document Repository.
- Perform tactical tasks such as; create new project in Clarity, run ad-hoc reporting in Power Bi, set- up, facilitate, and lead project status meetings.
- Coach team members on adding project tasks and allocation availability on the Clarity PPM tool.
Construction Project Coordinator
T-Mobile
04.2019 - 11.2022
- Supported the Construction Development team remotely for T-Mobile located in the Windsor, CT area.
- Tracked and monitored pre-construction milestones on the project schedule.
- Managed projects on schedule and within budget while serving as project leader.
- Collaborated with contractors, architects, and engineers, and to complete projects within timeline limitations and budget constraints.
- Managed, reviewed, and approved modifications to development project plans in Magenta.
- Managed and approved 60 - 75 project change request weekly.
- Facilitated weekly status meetings, revise PPT business review presentations, run daily metric reports in Power BI.
Project Manager
Avis Budget Group
01.2018 - 08.2018
- Collaboratively worked with IT Business Partners to continuously improve the demand intake process.
- Managed the roll-out of the resource planning process and development of appropriate resource forecasting & reports.
- Processed resource deactivation's and modify changes per request from the resource manager on a daily basis and or as needed.
- Performed project conversions from Idea to new project creation upon approval from Business owner.
- Trained end user community on the PPM Clarity tool.
- Managed Clarity Month-End and Year-End job processing for the enterprise user environment by ensuring resource time sheets were submitted and in compliance.
Sr. Project Coordinator
Amtrak
12.2017 - 08.2018
- Managed the day-to-day operations in the Governance PMO.
- Coordinated with enterprise end users to determine requirements for new or updated software and hardware as requested.
- Managed the SharePoint site for the Enterprise Program Management Office.
- Assisted Project Managers in contract administration by following up on NDAs and SOWs accordingly.
- Managed the Director's schedule and communications within the Enterprise Program Management Office.
- Performed a wide range of logistics responsibilities such as; processing of vendor payments, data entry of client project and account data.
- Managed new resource onboarding requests to ensure new hires are set up with user accounts and established software and hardware accessibility upon start date.
Business Analyst /Junior Project Manager
Lockheed Martin
02.2016 - 11.2017
- Supported the DoD/VA Interagency Office by leading the Interoperability Care Coordination project, while partnering with the technical team, medical researchers, and schedulers to schedule the required training for the project team.
- Led weekly status meetings with the technical team and external stakeholders. Collaborated with Master Scheduler and finance team on project closeouts to ensure requirements were met in scope and on time.
- Facilitated business project review including but not limited to; working with the proposal team on required edits and formatting redesign, developed standard templates for all future proposals ensuring established guidelines are adhered to.
- Developed Standard Operation Procedure (SOPs) for new hires to follow as a guide as they become acclimated to the team and office environment upon day one start date .
Jr. Project Manager
Dimension Data
02.2015 - 02.2016
- Coordinated project meetings and confirmed relevant stakeholder awareness of tasks, goals and project timelines.
- Contributed to estimating and presenting project costs before project kick-off to set expectations, promote accountability and maintain sustainable profit margins.
- Prepared, maintained and distributed project reports to appropriate stakeholders.
Clarity PPM Consultant / Project Coordinator
CareFirst BCBS
11.2013 - 02.2015
- Managed new hire resource accounts on a weekly basis, including but not limited to; assigning resource task assignments, and timesheet adjustments as requested.
- Performed UAT for Clarity 13.1 to 13.3 upgrade running test scripts logging any defects accordingly.
- Created Standard Operation Procedure (SOP) documents on how to use the Clarity tool for the enterprise user community.
- Managed the Clarity Admin Mailbox, resolved ServiceNow requests within the established service level agreement timeline.
- Managed Clarity end-user accounts and administering permissions and access rights per end-user request.
Education
Associate of Arts - Business Administration
Strayer University
Washington, DCBachelor of Arts - Psychology
Southern New Hampshire University
Manchester, NH06.2026
Skills
- Data Analysis
- Quality Control
- Vendor Relationship Management
- Enterprise Resource Planning
- Resource Management
- Project Management
- Interpersonal Skills
- Attention to Detail
- Team leadership and direction
- Project Coordination
- Team training and development
Timeline
Program Manager
Fiserv
12.2023 - Current
Construction Project Coordinator
T-Mobile
04.2019 - 11.2022
Project Manager
Avis Budget Group
01.2018 - 08.2018
Sr. Project Coordinator
Amtrak
12.2017 - 08.2018
Business Analyst /Junior Project Manager
Lockheed Martin
02.2016 - 11.2017
Jr. Project Manager
Dimension Data
02.2015 - 02.2016
Clarity PPM Consultant / Project Coordinator
CareFirst BCBS
11.2013 - 02.2015
Associate of Arts - Business Administration
Strayer University
Bachelor of Arts - Psychology
Southern New Hampshire University
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