Diana Hamilton Minott
Canton,GA
Summary
Dedicated support technician and behavioral health professional with extensive experience in electronic health record management, specimen collection, and patient care evaluation. Demonstrates strong communication skills, attention to detail, and HIPAA compliance while ensuring safe patient care. Excels in customer service, time management, and multitasking, effectively addressing client needs and resolving technical challenges.
Overview
5
5
years of professional experience
Work History
Central Support Tech - Behavioral Health Unit
WellStar Kennestone Hospital
Marietta, Georgia
08.2025 - Current
- Monitored patient behavior and reported changes to clinical staff in a behavioral health setting.
- Reinforced and maintained a safe therapeutic environment within an inpatient behavioral health unit.
- Assisted with daily living activities and supportive care for behavioral health patients.
- Utilized effective communication methods to decrease escalation risk during interactions through calm communication, de-escalation, and safety procedures.
- Assisted clients in developing coping skills to manage stress, anxiety, depression, and other mental health issues.
- Observed client progress through regular assessments and documented changes in behavior or symptoms to support ongoing care planning.
- Maintained precise electronic records of patient and incidents in behavior with accurate clinical language.
- Monitored client progress through chart reviews and care coordination notes
Patient Care Technician & Unit Secretary
Northside Hospital Cherokee
Canton, GA
09.2021 - Current
- Comfort-focused patient care improved through bathing, toileting, and daily support at Northside Hospital Cherokee.
- Monitored vital signs and escalated changes to nursing staff to strengthen clinical response.
- Safe mobility outcomes were supported through transfer assistance and repositioning across hospital units.
- Accurate specimen collection and bedside testing supported reliable care workflows per Northside Hospital Cherokee procedures.
- Electronic health records were kept accurate and consistent, supporting complete patient documentation.
- Maintained compliance of patient rooms, equipment, and supplies with hospital standards to enhance patient safety and comfort.
- Conducted EKGs and lab tests to support patient assessment.
- Pressure-injury prevention improved through regular turning and repositioning of bedridden patients.
- Patient privacy was protected through strict HIPAA compliance.
- Admissions, transfers, and discharge paperwork were processed accurately at the unit desk to support smooth patient movement.
- Current patient information was maintained through daily monitoring of unit census boards.
- Clerical support was delivered to clinical staff in a fast-paced Cherokee Hospital environment.
- Administrative efficiency was improved through filing, faxing, photocopying, and data entry into electronic health record systems.
- Patient records, medical histories, test results, and related information were maintained in the hospital computer system.
- Appointment scheduling and confirmation supported diagnostic, surgical, and consultation services.
- Managed electronic health records and organized manual filing systems. Prepared documents for physicians to complete the authorized signature consistently.
- Confidential information was managed with discretion and HIPAA compliance.
- Front office workflow was streamlined through customer service, appointment management, billing, and administrative support.
Education
Bachelor of Science -
Herzing University
Atlanta, GA12-2021
Skills
- Patient evaluation
- Vital signs assessment
- Specimen collection techniques
- Electronic health record management
- HIPAA regulations adherence
- De-escalation techniques
- Comprehensive patient care
- Clinical decision-making skills
- Communication effectiveness
- Communication skills
- Active listening skills
- Patient intake procedures
- Patient intake procedures
Timeline
Central Support Tech - Behavioral Health Unit
WellStar Kennestone Hospital
08.2025 - Current
Patient Care Technician & Unit Secretary
Northside Hospital Cherokee
09.2021 - Current
Bachelor of Science -
Herzing University