Diana Hammo
Las Vegas
Overview
7
7
years of professional experience
Work History
Regional Business Banking Services Specialist
Huntington National Bank
Bloomfield Hills
10.2024 - 07.2025
- Assisted customers with inquiries and product selection.
- Collaborated with team members to enhance service quality.
- Resolved escalated customer issues in a timely manner while maintaining a high level of professionalism.
- Provided customer service to clients by answering inquiries, resolving problems and providing product information.
- Maintained up-to-date knowledge of company's products and services portfolio.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Developed client relationships through regular communication and tailored service offerings.
- Facilitated loan applications by gathering necessary documentation from clients.
- Collaborated with team members to identify cross-selling opportunities for banking products.
- Educated clients on various banking services, enhancing their understanding of options available.
- Helped customers complete withdrawals, deposits and transfers as well as open new accounts and obtain balance information.
- Gathered information from customers to open new accounts or update existing account information.
- Initiated processes to open new accounts or close existing ones.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Financial Relationship Banker
Huntington National Bank
Sterling Heights
08.2022 - 10.2024
- Provided personalized financial advice and product recommendations to clients.
- Conducted regular outreach to maintain strong relationships with existing clients.
- Assisted clients with transactions and resolved banking inquiries promptly.
- Educated customers on banking services and digital tools for convenience.
- Collaborated with team members to enhance branch operations and service quality.
- Supported the implementation of promotional campaigns for new products and services.
- Advised customers on bank products, services and financial planning options.
- Opened, changed and closed customer accounts.
- Maintained knowledge of current banking regulations to ensure compliance with all applicable laws and regulations.
- Cross-sold bank products such as credit cards, debit cards, investments and insurance plans to existing customers.
- Identified customer needs and provided appropriate banking solutions and services.
- Provided personalized customer service to clients, including answering inquiries and resolving complaints.
- Developed strong relationships with customers by providing excellent customer service while building a loyal client base.
- Compiled new customer information to open accounts and loans, collecting and verifying necessary documentation.
- Opened various types of business accounts, ensuring compliance with banking regulations.
- Entered and managed data for various consumer loan applications, such as home equity, personal, and debt consolidation loans, maintaining high standards of accuracy.
- Managed the opening of business and consumer credit cards, supporting client credit needs.
- Guided business clients through loan recommendations, accurately entering applications and gathering required documentation.
- Executed wire transfers efficiently, ensuring accuracy and compliance with financial regulations.
- Facilitated referrals to mortgage officers, investment specialists, and insurance agents to enhance client financial solutions.
Relationship Banker I
Huntington National Bank
Sterling Heights
07.2020 - 08.2022
- Recommended and facilitated the opening of personal accounts, enhancing client satisfaction and financial growth.
- Processed credit card account openings with precision, maintaining adherence to financial regulations and customer needs.
- Evaluated and submitted applications for personal loans, focusing on unsecured and debt consolidation options.
- Facilitated customer transactions, payments, and disputes with accuracy and professionalism.
- Processed wires and ensured ATM functionality to maintain seamless banking operations.
- Balanced ATM transactions to ensure accurate cash distribution and reconciliation.
Teller II
Chemical Bank
Mount Clemens
01.2018 - 07.2020
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Processed daily transactions including deposits, withdrawals, payments, and wires with precision.
- Balanced the main vault to ensure accurate cash management and security.
- Managed ATM balancing processes to maintain precise financial operations.
- Coordinated branch schedules to maintain seamless workflow and customer service excellence.
- Referred clients to business partners for mortgage and investment opportunities.
Education
Bachelor - Science of Business Administration
Walsh College
Troy, MI09-2024
Associate Degree - Business Administration
Macomb Community College
Warren, MI03-2020
Associate Degree - Accounting
Macomb Community College
Warren, MI12-2018
Masters - Hunman Resources Managment
The University of Arizona
Arizona City, AZSkills
Communication skills
Collaboration and teamwork
Analytical problem-solving
Adaptability and flexibility
Technical proficiency
Leadership and management
Time optimization
Critical analysis
Creative thinking
Detail-oriented approach
Languages
English
Full Professional
Arabic
Native/ Bilingual
Timeline
Regional Business Banking Services Specialist
Huntington National Bank
10.2024 - 07.2025
Financial Relationship Banker
Huntington National Bank
08.2022 - 10.2024
Relationship Banker I
Huntington National Bank
07.2020 - 08.2022
Teller II
Chemical Bank
01.2018 - 07.2020
Bachelor - Science of Business Administration
Walsh College
Associate Degree - Business Administration
Macomb Community College
Associate Degree - Accounting
Macomb Community College
Masters - Hunman Resources Managment
The University of Arizona
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