Diana Harmon

• Estimated project timelines and tracked application development, project implementation and expenditures of grant funds.
• Developed mitigation strategies integrating resilience activities based on sound analysis and extensive experience.
• Created work scopes, budgets and cost-benefit analyses.
• Researched funding sources, technical solutions and environmental impacts.
• Built and strengthened relationships to manage effective planning and implementation of emergency response strategies.
• Collaborated with stakeholders to prepare plans and procedures to respond to emergency scenarios.

• Airport Customer Service
• Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs
• Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency
• Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources
• Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
• Guided aircraft into and out of parking positions using hand signals
• Tracked flight schedules to promote on-time landings and avoid loading delays

Healthcare Corporation of America (HCA)
Norcross, GA

Primary Commercial Billing Specialist - 40 hours per week

• Identified and processed insurance requirements edit through electronic billing system.
• Researched and validated patient medical records.
• Processed itemized billings.
• Interface with other Collection and Reconciliation Specialists, Credit Analysts and members of management as necessary to resolve disputes or discrepancies on behalf of the customer.
• Perform reconciliation as necessary. Communicate with analyst on accounts that need to be reviewed based on payment of past due or slow pay.
• Verification of patient’s insurance information

• Verified accuracy of accounts payable payments, and insurance verification