Diana Haro Munoz
Tolleson
Summary
My objective is to use my professionally developed knowledge of business office operations and administrative abilities to enhance the image, quality of service extended by my future employer.
Highly motivated, goal oriented and self directed. Strength in identifying problems through analysis and implementing policies for change.
Proficient in hospital/medical collections.
The discipline to work well unsupervised.
Overview
36
36
years of professional experience
Work History
Front Desk Clerk
Banner Sun City Select Medical Physical Therapy
03.2025 - 07.2025
- Managed front desk operations, ensuring efficient scheduling and guest check-in processes.
- Handled guest inquiries and resolved issues, enhancing customer satisfaction.
- Ensured smooth check-in and check-out processes for guests by verifying reservations, processing payments, and providing necessary information about the facility.
Front Desk Clerk
Sun Life OB/Gyn
04.2024 - 06.2024
- Greeted customers upon arrival and provided assistance with check-in or check-out procedures.
- Answered incoming calls and directed them to the appropriate personnel.
- Assisted in resolving customer complaints and inquiries in a timely manner.
Insurance Verification Representative
Valley Respiratory Services
08.2023 - 04.2024
- Verified patient eligibility and benefits for insurance coverage.
- Processed incoming requests, inquiries, and authorizations from health care providers.
- Researched insurance plans to determine coverages and benefits available.
Front and Back Office Representative
Doctor’s Choice Mobility & Medical Supplies
03.2019 - 12.2020
- Answered incoming calls and directed them to the appropriate personnel.
- Provided customer service support by responding to inquiries, resolving complaints, and processing orders.
- Greeted customers upon their arrival in a professional manner.
Billing Specialist
Banner Central Business Office
10.2014 - 01.2015
- Reviewed medical records to ensure accuracy of billing information and patient data.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Calculated billing charges, prepared and submitted claims to insurance companies.
Hospital Collections On Site Representative
Early Out Services
03.2011 - 10.2014
- Provided exceptional customer service to ensure satisfaction.
- Conducted daily walkthroughs of the facility to identify and address any maintenance or safety issues.
- Assisted with the organization and setup of events hosted at the facility.
Billing Customer Setvice Representative
Sonora Quest Laboratories
02.2009 - 03.2011
- Handled customer inquiries and complaints regarding billing issues via telephone, email, and other communication channels.
- Processed payments received from customers by mail or online banking systems.
- Maintained accurate records of customer interactions and transactions.
Correctional Officer
CCS Red Rock
06.2006 - 05.2008
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
Patient Financial Services Representative
Az Tech Radiology & Open MRI
12.2005 - 06.2006
- Answered incoming calls from patients regarding billing inquiries and resolved customer service issues.
- Processed payments accurately and efficiently in a timely manner.
- Assisted in the maintenance of patient accounts to ensure accuracy of information including demographic, insurance and financial data.
Emergency Room Representative
Phoenix Children’s Hospital
08.2002 - 02.2006
- Greeted customers and responded to inquiries in a timely manner.
- Provided customer service by answering product and service related questions.
- Assisted customers with order placement, returns, exchanges, and refunds.
Financial Counselor
Ironwood Cancer & Research Center
06.2005 - 12.2005
- Provided financial counseling to clients on budgeting, credit management, and debt repayment strategies.
- Conducted comprehensive financial assessments with clients to identify their current financial situation and develop appropriate action plans.
- Advised clients on the best ways to save money, manage investments, and reduce expenses.
Third Party Collections
Catholic Healthcare West
08.1996 - 05.2005
- Reviewed delinquent accounts and contacted customers regarding payment arrangements or settlements.
- Analyzed customer financial information to determine affordability of proposed repayment plans.
- Drafted letters, emails, and other correspondence to customers in accordance with company policy.
Patient Finsncial Services Representative
Pacificare of Arizona
05.1992 - 05.2002
- Answered incoming calls from patients regarding billing inquiries and resolved customer service issues.
- Processed payments accurately and efficiently in a timely manner.
- Assisted in the maintenance of patient accounts to ensure accuracy of information including demographic, insurance and financial data.
Claims Processor II
BC/BS of Az
01.1990 - 05.1991
- Reviewed and verified insurance policy information to assess coverage and determine appropriate claims processing procedures.
- Analyzed and evaluated claim forms, medical reports, bills, and other documents to ensure accuracy of data.
- Processed a high volume of incoming claims in accordance with established policies and procedures.
Education
Some College (No Degree) - Business Accounting I & II
Maricopa Community Colleges - South Mountain Community College
Phoenix, AZCertification - EMT
Phoenix Community College
Phoenix, AZ05-1987
Certificate - Medical Terminology
Rio Salado College
Phoenix, AZ01-1987
Some College (No Degree) - Criminal Justice And Conversation Spanish
Maricopa Community Colleges - Mesa Community College
Mesa, AZ01-1985
High School Diploma -
St. Mary’s High School
Phoenix, AZ05-1984
Skills
- Hospital and Insurance Collections
- Hospital and Insurance Claims Processing
- Time management
- Customer service
- Administrative skills
- Multi-Line Phone Systems
- Call Center
- DME
- Heavy Phones
- Bi-Lingual Spanish
- 10 Key
- Referral & Authorizations
- Claim Adjustment, Appeals
- Payment processing
- Complaint resolution
- Word processing
- Multi-line phone systems
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Clerk
Banner Sun City Select Medical Physical Therapy
03.2025 - 07.2025
Front Desk Clerk
Sun Life OB/Gyn
04.2024 - 06.2024
Insurance Verification Representative
Valley Respiratory Services
08.2023 - 04.2024
Front and Back Office Representative
Doctor’s Choice Mobility & Medical Supplies
03.2019 - 12.2020
Billing Specialist
Banner Central Business Office
10.2014 - 01.2015
Hospital Collections On Site Representative
Early Out Services
03.2011 - 10.2014
Billing Customer Setvice Representative
Sonora Quest Laboratories
02.2009 - 03.2011
Correctional Officer
CCS Red Rock
06.2006 - 05.2008
Patient Financial Services Representative
Az Tech Radiology & Open MRI
12.2005 - 06.2006
Financial Counselor
Ironwood Cancer & Research Center
06.2005 - 12.2005
Emergency Room Representative
Phoenix Children’s Hospital
08.2002 - 02.2006
Third Party Collections
Catholic Healthcare West
08.1996 - 05.2005
Patient Finsncial Services Representative
Pacificare of Arizona
05.1992 - 05.2002
Claims Processor II
BC/BS of Az
01.1990 - 05.1991
Certification - EMT
Phoenix Community College
Certificate - Medical Terminology
Rio Salado College
Some College (No Degree) - Criminal Justice And Conversation Spanish
Maricopa Community Colleges - Mesa Community College
Some College (No Degree) - Business Accounting I & II
Maricopa Community Colleges - South Mountain Community College
High School Diploma -
St. Mary’s High School