DIANA HAY
Talent Acquisition Recruiter/Sourcer
Chicago,IL
Summary
Bilingual, triple citizen Positive Impact Relationship Builder, Determined, Cooperative, Team Player, Resourceful, Optimistic, Patient, Curious, Adaptable, Enthusiastic, results-oriented professional with 12+ years of Business Development, Sales, Customer Service and HR experience. Skilled and proficient in Salesforce, Workday, Jobvite, LinkedIn Recruiter and other ATS and CRM systems. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.
Overview
24
24
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Licensed Real Estate Broker
Berkshire Hathaway HomeServices Chicago
Chicago, IL
01.2017 - Current
- Mobilized sale of upwards of $8,000,000 by liaising between property owners and prospective buyers to facilitate purchase and transfer of ownership.
- Negotiated real estate contracts to navigate transactions between buyers and sellers with exceptional customer service skills, sales abilities, and overall high-quality performance.
- Leveraged networking and relationship-building skills to establish and maintain close professional partnerships with realtors, title companies, and other field-related personnel.
Recruiter/Sourcer
Infoblox
Remote, IL
10.2021 - 02.2022
- Identified, sourced, screened, and processed qualified diversity candidates for open positions.
- Maintained and developed pipeline of eligible candidates for future open positions and collaborated with Recruiting Leads and Managers.
- Managed interviews and phone screening of qualified candidates, built diverse slates and prepared weekly reports for Hiring Managers to select and fill positions.
- Proficient in HR and Talent Acquisition systems, Microsoft Office suite, LinkedIn Recruiter, Workday, Jobvite, Social Media platforms
Customer Experience Specialist/Tesla Advisor
Tesla
Chicago, IL
10.2018 - 03.2020
- Achieved promotion from Customer Experience Specialist to Tesla Advisor due to outstanding performance, consistently exceeding goals, and generating over $5,000,000 in sales.
- Engaged with customers to build rapport and loyalty and conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Delivered first-class support throughout full sales cycle, using Salesforce/Tableau to track and manage customer data.
- Designed and implemented innovative sales campaigns to generate new leads and business, achieving multiple recognitions and letters of commendation from team members and clients.
- Collaborated across departments to proactively solve problems and provide best overall customer experience.
Bilingual Ads Quality Rater
Workforce Logiq
Remote, IL
09.2015 - 08.2016
- Analyzed, rated, and reported content accuracy and visual quality of Google’s web advertising in Brazilian Portuguese and English in accordance with strict guidelines.
Director of Business Development
UL EHS Sustainability
Chicago, IL
08.2010 - 08.2015
- Promoted from Manager to Director of Business Development for Brazil and Latin America as recognition for high performance and demonstrating exceptional team leadership.
- Increased Brazilian client base by 700% with companies listed in Brazil Stock Exchange Index.
- Launched and established new market in Mexico by optimizing existing relationships and cold-calling prospective customers
- Managed business development activities in Brazilian and LATAM territories, including cold calling, product demonstrations, RFPs, online and in-person sales presentations, account management.
- Trained all levels of users on how to use software, upsold software add-ons to existing clients, and tracked all customer data via Sugar CRM.
- Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
- Contributed to international industry events and trade shows to showcase products and gather industry intelligence.
Bilingual Press Culture & Public Relation Advisor
Diplomatic Services & Localization
Brasilia, Brazil
01.2000 - 08.2010
- Performed consecutive interpretation in meetings with multiple Government officials and diplomatic foreign missions.
- Conducted organization of cultural events, liaising with delegations, and translating daily diplomatic correspondence and relevant articles from main newspapers.
- Applied cultural understanding to discern specific meanings beyond literal written words.
- Supported business and hospitality needs of corporate partners and staff during meetings and events.
- Provided general administrative support to multiple Embassies, including Republic of Korea, India, and Israel.
Education
Bachelor of Arts - Teaching English As A Second Language
Universidade De Brasília
Brazil 02.2007 - 07.2009
Bachelor of Arts - Language Interpretation And Translation
Universidade De Brasília
Brazil 03.2003 - 02.2007
Skills
People Skills
Curious, Resourceful
Bold, Original, Observant
Effective communication
Strong organizational & Interpersonal skills
High-energy and passion
Candidate and client relations
Pipeline management
Salesforce expertise
Applicant Tracking Systems
Timeline
Recruiter/Sourcer
Infoblox
10.2021 - 02.2022
Customer Experience Specialist/Tesla Advisor
Tesla
10.2018 - 03.2020
Licensed Real Estate Broker
Berkshire Hathaway HomeServices Chicago
01.2017 - Current
Bilingual Ads Quality Rater
Workforce Logiq
09.2015 - 08.2016
Director of Business Development
UL EHS Sustainability
08.2010 - 08.2015
Bachelor of Arts - Teaching English As A Second Language
Universidade De Brasília
02.2007 - 07.2009
Bachelor of Arts - Language Interpretation And Translation
Universidade De Brasília
03.2003 - 02.2007
Bilingual Press Culture & Public Relation Advisor
Diplomatic Services & Localization
01.2000 - 08.2010