Diana Henley
Investigator
Austin,Texas
Summary
FIELD INVESTIGATOR Successful, solution-oriented Field Investigator with experience in the investigations industry. Skilled in surveillance, fraud investigations, auditing, and functionality, while maintaining compliance with regulatory standards. Adaptive; performs detailed analysis and reporting on fraudulent activity. Communicator with strong interpersonal skills establishing and fostering robust relationships with employees.
Overview
9
9
years of post-secondary education
Work History
Field Investigator
G4S COMPLIANCE & INVESTIGATIONS
, Texas
2018 - Current
- Conducts unbiased surveillance investigations on the allegations of insurance fraud.
- Provides testimony at depositions and hearings when required.
- Gathers video and photo evidence of the subjects' activities, prepares detailed reports, and delivers live and verbal updates to internal and external personnel.
- Documents findings and prepares detailed reports.
Image Review Clerk
Fanueil
Austin, TX
2020 - Current
- Accurately processes images for violation enforcement, account posting, and lane tuning.
- Process images by accepting, editing to update, and rejecting to disposition at a 99.8% accuracy rate.
- Identify, document, and notify management for repetitive abnormalities discovered while processing images.
Evidence Control Specialist
AUSTIN POLICE DEPARTMENT
Austin, Texas
2015 - 2015
- Verified and received chain of custody and safely stored all evidence and property from various police precincts.
- Versadex and LIMS.
- Provided high-level assistance to citizens in locating property and dictating procedures for property retrieval.
Field Risk Auditor
JM FAMILY ENTERPRISES/TOYOTA FINANCIAL
, Texas
2014 - 2015
- Performed floor plan audits of financed collateral and inspected dealership records.
- Worked with financial staff members regarding audit results, dealer conditions, risk potential, and collection outcome.
- Completed certifications of Toyota pre-owned vehicles.
Project Functionality Technician & Home Theater Installer
BEST BUY/GEEK SQUAD
, US
2004 - 2013
- Maintained inventories and reconciled variances, shipping, and receiving while maximizing customer service.
- Analyzed and resolved equipment issues by installing and modifying equipment in accordance with job specifications and standards.
- Improved functional efficiency of employees through job shadowing and demonstrations.
- Implemented various best practices affecting warehouse standards, safety practices, and leadership.
Education
Bachelor of Applied Science - Criminal Justice
Texas State University
08.2018 - 05.2021
Associate of Arts - General Studies
Austin Community College
08.2018 - 05.2021
Associate of Applied Science - Corrections
Austin Community College
05.2021 - 08.2021
Associate of Applied Science - Law Enforcement
Austin Community College
08.2015 - 05.2018
Skills
Data Analysis
Volunteer
2021 - Hungry Souls - Food pantry distribution.
2006 - 2018 Project Transitions | Assisted with community projects for people living with HIV and AIDS.
Timeline
Associate of Applied Science - Corrections
Austin Community College
05.2021 - 08.2021
Bachelor of Applied Science - Criminal Justice
Texas State University
08.2018 - 05.2021
Associate of Arts - General Studies
Austin Community College
08.2018 - 05.2021
Associate of Applied Science - Law Enforcement
Austin Community College
08.2015 - 05.2018
Project Functionality Technician & Home Theater Installer
BEST BUY/GEEK SQUAD
2004 - 2013
Field Risk Auditor
JM FAMILY ENTERPRISES/TOYOTA FINANCIAL
2014 - 2015
Evidence Control Specialist
AUSTIN POLICE DEPARTMENT
2015 - 2015
Image Review Clerk
Fanueil
2020 - Current
Field Investigator
G4S COMPLIANCE & INVESTIGATIONS
2018 - Current
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