Diana Heredia-Ruotolo
Lodi,CA
Summary
Innovative professional with expertise in promoting academic, career, and social development programs. Possesses excellent communication, problem-solving, and organizational skills. A trusted college advisor goes the extra mile to help individuals succeed.
Overview
22
22
years of professional experience
Work History
Onboarding Trainer
USV
Senior Admissions Advisor
University of Silicon Valley
08.2018 - Current
- Assessed student's abilities and recommended degree programs to highlight strengths.
- Reviewed and discussed new students' academic credentials, interests, and educational goals.
- Regularly met with enrolled students to confirm success and identify problem areas.
- Assessed student interests and skills and provided strategic information about pursuing suitable courses.
Senior Admissions Advisor
UEI College – IEC
03.2016 - 08.2018
- Worked with financial aid office to verify student's' applications and discuss payment options.
- Maintained positive relationships with students, faculty, alumni, and administration.
- Gathered necessary paperwork and applications for students to initiate enrollment process.
- Regularly met with enrolled students to confirm success and identify problem areas.
Director of Admissions
Ex'pression College, SAE
03.2015 - 02.2016
- Worked with marketing team to develop recruitment strategies in accordance with organizational goals and within budgetary guidelines.
- Devised and implemented strategic recruitment plan with consideration to both long and short term goals.
- Designed effective and user-friendly processes for both admissions and applicant review.
- Advised applicants on prospects for admission and strategies for meeting academic and extracurricular credentials.
- Served as primary contact for coordination of application screening and tracking, visit and interview arrangement and marketing communications.
- Collaborated with faculty, staff and students to identify and address institutional challenges.
Assistant Director of Admissions
Ai SAN FRANCISCO & SACRAMENTO
03.2012 - 03.2015
- Assisted prospective students with admissions by processing paperwork, arranging and conducting campus tours and conducting follow-up activities.
- Coordinated and participated in campus recruitment events, orientation programs and open houses.
- Guided and supported faculty and staff in development of new programs.
- Maintained full knowledge of institution's catalog to fully explain course offerings and select programs to best fit each potential student's needs and goals.
- Improved policies and procedures to maximize student safety and campus security.
Human Resource Assistant Intern
Workplace Solutions
10.2011 - 03.2012
- Screened applicant resumes and coordinated both phone and in-person interviews
- Organized new employee orientation schedules for new hires
- Delivered friendly assistance to new hires throughout theinterviewing and hiring process
- Processed employee termination paperwork at the direction of supervisory staff
- Developed and maintained HR policies and procedures
Server/Trainer/Banquet
Fiorillo Restaurant
02.2002 - 12.2007
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Provided continuous evaluation and feedback to server employees.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
Executive/Administrative Assistant
Orco Construction Supply
08.2004 - 05.2007
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Coordinated complex annual meeting involving multiple presenters, high number of global attendees and robust budget encompassing livestream production, remote location arrangements and senior executive accommodations.
- Scheduled appointments and handled calenders for senior leadership.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
Education
Master of Management - undefined
University of Phoenix
05.2025
Online Project Management Graduate Certificate - undefined
University of Silicon Valley
08.2024
Bachelor of Science - Business Administration/HR
California State University
Stanislaus, Turlock, CA08.2010
Associate of Science - Business
Modesto Junior College
Modesto, CA08.2007
Skills
- Recruiting and Staffing
- Selecting candidates for various roles
- One-on-one training and coaching
- Team Management
- Effective Leadership
- College counseling
- Student Support
- Admissions
- On-campus event planning
- Registration Processes
- Educational process knowledge
- Records Maintenance
- Transcript Review
- Class Schedule Preparation
- Relationship Building
Timeline
Senior Admissions Advisor
University of Silicon Valley
08.2018 - Current
Senior Admissions Advisor
UEI College – IEC
03.2016 - 08.2018
Director of Admissions
Ex'pression College, SAE
03.2015 - 02.2016
Assistant Director of Admissions
Ai SAN FRANCISCO & SACRAMENTO
03.2012 - 03.2015
Human Resource Assistant Intern
Workplace Solutions
10.2011 - 03.2012
Executive/Administrative Assistant
Orco Construction Supply
08.2004 - 05.2007
Server/Trainer/Banquet
Fiorillo Restaurant
02.2002 - 12.2007
Onboarding Trainer
USV
Master of Management - undefined
University of Phoenix
Online Project Management Graduate Certificate - undefined
University of Silicon Valley
Bachelor of Science - Business Administration/HR
California State University
Associate of Science - Business
Modesto Junior College
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