Diana Hernandez
Los Angeles,CA
Summary
Adaptable Social Work major, currently attending Oxnard College, with 9 years of work experience. Aiming to leverage a proven knowledge of customer service, customer communications, and conflict resolution skills to successfully fill the role at your company. Frequently praised as efficient by my peers, I can be relied upon to help your company achieve its goals.
Overview
4
4
years of professional experience
Work History
BHT Supervisor
Legacy Healing
Hollywood, CA
11.2023 - 01.2024
- Oversaw the intake and discharge processes, which included filling out paperwork, for individuals.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed team of employees, daily progress reports and overall project planning.
- Coached staff on strategies to enhance performance and improve customer relations.
House Manager
Reconnect Integrated Trauma Treatment Center
Pacific Palisades, CA
06.2022 - 11.2023
- Organized and maintained household inventory records, including supplies and equipment.
- Developed systems for efficient management of daily operations in the house.
- Managed staff payrolls, benefits, and other administrative duties related to personnel needs.
- Established standards for cleanliness, hygiene, and orderliness throughout the house.
- Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
- Resolved individual resident issues and neighborly complaints with excellent interpersonal skills.
- Participated in and facilitated community events for residents to create friendly bonds between house members.
House Manager
GRATITUDE RECOVERY SOBER LIVING
MALIBU, CA
03.2020 - 06.2022
- Maintained a safe and healthy environment for residents and staff.
- Communicated with treatment teams regarding residents progression of treatment plan.
- Assisted residents with daily living tasks including maintaining house chores and accountability
- Lead daily Mindfulness followed by DBT discussions
- Administrative duties
- Cooked evening dinners for residents
Education
Associate of Science - Social Work
Oxnard College
Oxnard, CA06-2025
Skills
- Staff Management
- Complex Problem-Solving
- Employee Motivation
- Training and Mentoring
- Staff Development
- Process Improvement
References
References available upon request
Interests
OXNARD COLLEGE OXNARD, CA , Addictive Disorder Studies Social Work Candidate (Expected graduation Jun 202) Relevant Coursework: Pharmacology, Co-Ocurring Disorders, Case Management, Adult Children of Alcoholics, Al/Drugs & Human Development, Counseling Addicted Families Extracurricular Activities: Narcotics Anonymous, Hospitals and Institutions Problem Resolution People Skills Active Listener Knowledgeable in Recovery CERTIFIC AT I ONS REFERENCES Administrative and Management Modivate and self-driven ASAM Certificate
Timeline
BHT Supervisor
Legacy Healing
11.2023 - 01.2024
House Manager
Reconnect Integrated Trauma Treatment Center
06.2022 - 11.2023
House Manager
GRATITUDE RECOVERY SOBER LIVING
03.2020 - 06.2022
Associate of Science - Social Work
Oxnard College
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