Diana Hernandez
San Lorenzo,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Resourceful and experienced worker offering expertise in customer service and file management.
Overview
13
13
years of professional experience
1
1
Certification
Work History
CNA - Certified Nursing Assistant
Human Good
01.2019 - Current
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Behavioral Technician
Maxim Healthcare
06.2023 - 12.2023
- Improved client outcomes by implementing individualized behavior plans and interventions.
- Enhanced communication skills for clients with autism spectrum disorder through the use of visual supports and social stories.
- Collaborated with a multidisciplinary team to develop comprehensive treatment goals, leading to better client progress.
- Conducted functional behavior assessments to identify the underlying causes of challenging behaviors, allowing for targeted intervention strategies.
Customer Service Lead
La Piñata
02.2011 - 01.2019
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Improved team efficiency by implementing new training procedures and streamlining work processes.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Exceeded performance goals consistently through effective communication and problem-solving skills.
Education
Vocational School in CNA -
Piedmont Technical College
Piedmont, CA06.2020
High school diploma -
Mt. Eden High School
Hayward, CA06.2007
Skills
- Complex Problem-Solving
- Maintaining confidentiality
- Direct Patient Care
- Complaint resolution
- Documentation and control
- Procedure Development
- Organizational Leadership
- Records Management
- Document Preparation
- Recordkeeping
Certification
- CPR Certification
- CNA - Certified Nurse Assistant
- BLS Certification - Basic Life Support
- Medication Aide
Driver License
Present
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
Timeline
Behavioral Technician
Maxim Healthcare
06.2023 - 12.2023
CNA - Certified Nursing Assistant
Human Good
01.2019 - Current
Customer Service Lead
La Piñata
02.2011 - 01.2019
Vocational School in CNA -
Piedmont Technical College
High school diploma -
Mt. Eden High School
- CPR Certification
- CNA - Certified Nurse Assistant
- BLS Certification - Basic Life Support
- Medication Aide
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