Diana Hernandez
San Diego,CA
Summary
Detailed oriented and a multi-tasker who excels at achieving the highest possible standards of all aspects of work. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
27
27
years of professional experience
Work History
BILINGUAL SALES & SERVICE REPRESENTATIVE
- Developed key customer relationships to increase sales and retain business
- Identified customer needs to deliver relevant product solutions and meet target budgets
- Accurately placed and monitored customer orders to ensure excellent customer service experience and company policies.
BILINGUAL SALES REPRESENTATIVE
AT&T
12.1999 - 03.2022
- Handled office escalated calls
- Conducted peer to peer coaching for system issues, retention offers, sales techniques and billing adjustments
- Developed sales strategies to help attain individual sales goals.
MERCHANT TELLER
UNION BANK OF CALIFORNIA
01.1995 - 12.1999
- Prepared financial and regulatory reports required by law
- Balanced daily cash deposits and bank vault inventory with a zero-error rate
- Processed transactions for business clients and handled buying and selling cash to and from the vault and replenished ATM’s cash
- Received checks and cash for deposits, verified amounts, and checked accuracy of deposit slips
- Answered phone calls concerning clients, handled complaints and responded to requests for information
- Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
Education
Bachelor Of Science - Business Management
UNIVERISITY OF PHOENIX
SAN DIEGO, CA06.2002
Associate Of Applied Science - Accounting
KELSEY/JENNEY COLLEGE
SAN DIEGO, CA06.1997
Skills
- Accounting and Budgeting
- Detailed oriented
- Ability to work under pressure
- Organizational Skills
- Problem Solving
- Time Management
- Communication
- Team Member
- Strategic Thinking
- Computer application knowledge (Word, PDF, Excel, Power Point)
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
BILINGUAL SALES REPRESENTATIVE
AT&T
12.1999 - 03.2022
MERCHANT TELLER
UNION BANK OF CALIFORNIA
01.1995 - 12.1999
BILINGUAL SALES & SERVICE REPRESENTATIVE
Bachelor Of Science - Business Management
UNIVERISITY OF PHOENIX
Associate Of Applied Science - Accounting
KELSEY/JENNEY COLLEGE