Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Diana Hernandez

San Marcos

Summary

I am a dedicated professional with experience at Pokejos, skilled in food safety and working well with teams. I perform well under pressure, improving event efficiency and customer satisfaction. I am also good at presenting food and creating positive work environments, always aiming to provide great customer experiences.

Overview

4
4
years of professional experience

Work History

Catering Staff Member

Pokejos
03.2022 - 12.2024
  • Provided excellent service under high-pressure situations, ensuring smooth event operations.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Maintained clean and organized workspaces, adhering to strict health standards.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Increased efficiency by assisting in equipment setup, breakdown, and maintenance during events.
  • Promoted a positive work environment through effective teamwork and collaboration among staff members.

Curbside Shopper

HEB Grocery Store
06.2023 - 11.2023
  • Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
  • Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Maintained a clean, organized workspace to efficiently process orders in a fast-paced retail environment.

Ice Cream Server

La Mexiquense
06.2021 - 11.2021
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
  • Managed long lines of customers during peak times while maintaining professionalism under pressure.

Education

Bachelor Of Business Administration - Management

Texas State University
San Marcos, TX

High School Diploma -

John B. Connally High School
Austin, TX
06.2023

Skills

  • Table setting
  • Food safety
  • Food presentation
  • Sanitation practices
  • Order taking
  • Food restocking
  • Team work

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Curbside Shopper

HEB Grocery Store
06.2023 - 11.2023

Catering Staff Member

Pokejos
03.2022 - 12.2024

Ice Cream Server

La Mexiquense
06.2021 - 11.2021

Bachelor Of Business Administration - Management

Texas State University

High School Diploma -

John B. Connally High School

Similar Profiles

CREATE PROFILE
Diana Hernandez