Diana Hernandez
Winnetka,CA
Summary
Highly motivated and dedicated new registered nurse with a strong desire to continuously grow and excel in the professional field. Demonstrated ability to quickly adapt to changes and consistently deliver reliable and high-quality work. Collaborative team player, adept at working harmoniously with others to achieve a common goal.
Overview
11
11
years of professional experience
Work History
Caregiver
Happier Homes
04.2022 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Claims Inquiry Unit Representative
MedPoint Management
12.2020 - 05.2022
- Answer inbound calls and help providers with inquiries regarding claims status.
- Answer incoming emails and making outbound calls.
- Responded to web inquiries from providers in a timely manner.
Caregiver
New Horizons
06.2019 - 06.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
Customer Service Representative
Anthem Blue Cross
01.2020 - 12.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Child and Family Specialist
Optimist Youth Homes and Family Services
08.2017 - 01.2020
- Evaluated the effectiveness of intervention strategies through regular progress reviews, adjusting approaches as needed for optimal outcomes.
- Promoted child well-being by connecting families to essential community resources and support services.
- Provided crisis intervention support during emergency situations, helping families regain stability following critical incidents.
- Built and maintained strong partnerships with community organizations to support the diverse needs of families served, increasing access to vital resources.
- Strengthened family relationships through tailored interventions and conflict resolution strategies.
- Collaborated with interdisciplinary teams to provide comprehensive support for families in crisis situations.
Spa Attendant
Burke Williams Spa
09.2015 - 08.2017
- Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.
- Developed positive working relationships with team members through effective communication and collaboration strategies.
- Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.
- Ensured proper sanitation procedures were followed for all areas of the facility, reducing risk of contamination or illness.
Caregiver
Leisure Village
09.2014 - 09.2015
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Education
Bachelor of Science - Nursing
Grand Canyon University
Phoenix, AZ06.2026
Associate of Science - Nursing
Los Angeles Trade Technical
Los Angeles, CA12-2024
Associate of Science - Social And Behavior Sciences
Los Angeles Pierce College
Woodland Hills, CA12-2018
Associate of Science - Technology, Engineering, And Mathematic
Los Angeles Pierce College
Woodland Hills, CA12-2018
Skills
- Cerner database
- Epic database
- PowerPoint
- Elderly care
- Cultural sensitivity
- Behavior redirection
- Problem-solving
- Time management
- Respectful and compassionate
Training Facilities
- Adventist White Memorial-Montebello September 2, 2024 -November 26, 2024
- California Medical Center February 6, 2024-May 24, 2024
- Exodus recovery-Los Angeles September 29, 2022-December 10, 2022
- Kaiser Permanente-West Los Angeles February 6, 2023-May 20, 2023
Timeline
Caregiver
Happier Homes
04.2022 - Current
Claims Inquiry Unit Representative
MedPoint Management
12.2020 - 05.2022
Customer Service Representative
Anthem Blue Cross
01.2020 - 12.2020
Caregiver
New Horizons
06.2019 - 06.2021
Child and Family Specialist
Optimist Youth Homes and Family Services
08.2017 - 01.2020
Spa Attendant
Burke Williams Spa
09.2015 - 08.2017
Caregiver
Leisure Village
09.2014 - 09.2015
Bachelor of Science - Nursing
Grand Canyon University
Associate of Science - Nursing
Los Angeles Trade Technical
Associate of Science - Social And Behavior Sciences
Los Angeles Pierce College
Associate of Science - Technology, Engineering, And Mathematic
Los Angeles Pierce College
Similar Profiles
ALISON GUSEALISON GUSE
Bartender at Happier People (99Scott & Carpark)Bartender at Happier People (99Scott & Carpark)
Sarah TenutaSarah Tenuta
Line Cook at Happier Now Cafe and MarketLine Cook at Happier Now Cafe and Market
Aftab AlamAftab Alam
Assistant Project Manager at Happier People ManagementAssistant Project Manager at Happier People Management