Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
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Diana Hernandez

Chicago,IL

Summary

Dynamic and adaptable professional with a strong background in customer service at TimeOut Market. Known for problem-solving and attention to detail, I excel in creating positive experiences for customers. Bilingual and collaborative, I thrive in fast-paced environments, consistently enhancing customer satisfaction and operational efficiency.

Overview

5
5
years of professional experience

Work History

Cleaning Crew Member

Instant Shine Inc
Chicago, IL
01.2020 - 05.2025
  • Transported waste to designated disposal sites according to safety protocols.
  • Provided excellent customer service when interacting with customers or colleagues.
  • Followed established health codes while performing duties.
  • Performed minor maintenance tasks such as changing light bulbs or unclogging drains.
  • Reported any damages or repairs needed to supervisor immediately.
  • Reported damaged and broken furniture, upholstery and fixtures to supervisors.
  • Emptied wastebaskets to transport trash and waste to proper disposal areas.
  • Followed company uniform, performance and security policies with every job.

Cashier

TimeOut Market
Chicago, IL
10.2023 - 04.2025
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Resolved customer complaints professionally in accordance with company policy, balanced daily transactions on a computerized point-of-sale system, and stocked shelves with merchandise when needed.
  • I greeted customers and answered any questions they had about the store's products and services, organized promotional displays, arranged merchandise on counters and tables to promote sales and issued receipts, refunds, credits, and change due to customers.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Trained new team members in cash register operation, stock procedures, and customer service, processed sales transactions to prevent long customer wait times, learned the roles of other departments to provide coverage and keep the store operational.
  • Delivered high level of customer service to patrons using active listening and engagement skills and boosted customer satisfaction levels by going an extra mile to personalize service for each customer.

Baker

Cake Whipped
Chicago, IL
01.2023 - 01.2024
  • Followed food safety guidelines while preparing all food items.
  • Collaborated with other bakers on staff to complete tasks efficiently within set deadlines.
  • Ensured that all health regulations were followed at all times while working in the kitchen.
  • Provided customer service by answering questions about menu items or taking orders from customers.
  • Cleaned work areas, utensils, equipment and surfaces between batches of products.
  • Adhered to company policies regarding storage, handling and preparation of food items.

Cashier

Canes Chicken Fingers
Chicago, IL
09.2021 - 10.2022
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Resolved customer complaints professionally in accordance with company policy.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Delivered a high level of customer service to patrons using active listening and engagement skills.
  • Issued receipts, refunds, credits or change due to customers.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.

Education

High School Diploma -

Von Steuben High School
5039 N. Kimball Ave., Chicago, IL 60625
05-2023

Skills

  • Bilingual
  • Problem solver
  • Fast learner
  • Attention to detail
  • Excellent customer service skills
  • Strong analytical skills
  • Task prioritization
  • Entrepreneurial leadership
  • Adaptability and flexibility
  • Small business owner
  • Friendly, positive attitude
  • Collaborative

Affiliations

  • self taught
  • improving communication skills
  • Sell canvas paintings, custom resin items, custom shoes and bracelets.
  • Self taught at home nail tech.
  • Small business owner

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

Cashier

TimeOut Market
10.2023 - 04.2025

Baker

Cake Whipped
01.2023 - 01.2024

Cashier

Canes Chicken Fingers
09.2021 - 10.2022

Cleaning Crew Member

Instant Shine Inc
01.2020 - 05.2025

High School Diploma -

Von Steuben High School

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