Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

DIANA HERNANDEZ

Kennewick,WA

Summary

A dedicated individual seeking an Optometric Technician position to leverage strong interpersonal and communication skills in a fast-paced clinical setting. Experienced in supporting patient care, working independently, and collaborating with team members to ensure smooth office operations and a positive patient experience. Eager to grow in the field and willing to obtain certification upon hire.

Overview

5
5
years of professional experience

Work History

Care Coordinator

Peak Physical Therapy
01.2025 - Current
  • Greeted patients with professionalism and warmth, ensuring a positive and supportive first impression in a therapeutic environment.
  • Scheduled and coordinated appointments for multiple physical therapists, optimizing clinic flow and reducing patient wait times.
  • Managed patient intake forms, medical history documentation, and consent paperwork in compliance with HIPAA regulations.
  • Answered multi-line phone systems, responded to patient inquiries, and provided accurate information regarding services and scheduling.

Bilingual Medical Assistant and Optical Technician

Pasco Vision Clinic
04.2024 - 01.2025
  • Technical Assistance: Trained and skilled in pretesting procedures, I conducted preliminary eye tests and measurements to assist optometrists in diagnosing and treating patients.
  • Patient Recalls: Conducting follow-up calls to patients for appointment reminders and necessary health updates.
  • Translation Services: Provided accurate Spanish-English translation for Spanish-speaking patients during consultations with doctors, ensuring clear communication and understanding.
  • Front Desk Support/ Optical: Assisting with front desk operations, including patient check-ins, scheduling appointments, managing patient records, and handling inquiries.

Social Media and Web Coordinator

Self
02.2020 - 01.2025
  • Designed visually appealing graphics and curated content for Instagram pages, ensuring brand consistency.
  • Built and maintained websites, incorporating user-friendly interfaces and responsive design principles.
  • Managed day-to-day operations of Instagram accounts, including content creation, scheduling, and engagement strategies.
  • Implemented successful social media campaigns that resulted in increased follower engagement and brand awareness.
  • Analyzed analytics to track and optimize the performance of both website and Instagram content.

Education

HS Diploma -

Kentlake High School
07.2019

Associates Degree - undefined

Greenriver Community College
06.2019

Skills

  • Ability to Work Under Pressure
  • Ability to Work in a Team
  • Leadership
  • Ability to Multitask
  • Fast Learner
  • Customer Service
  • Punctual
  • Adaptability
  • Administration
  • Patient assessment

LANGUAGES

English
Spanish

Timeline

Care Coordinator

Peak Physical Therapy
01.2025 - Current

Bilingual Medical Assistant and Optical Technician

Pasco Vision Clinic
04.2024 - 01.2025

Social Media and Web Coordinator

Self
02.2020 - 01.2025

Associates Degree - undefined

Greenriver Community College

HS Diploma -

Kentlake High School

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