Diana Hernandez Barrera
Bridgeton,NJ
Summary
Dedicated worker who maintains professional appearance and demeanor while expertly completing assigned tasks with focus on quality. Very willing to learn new skills that will aid in improving one's professional abilities. Dependable and quick-learning team player with effective communication and organization skills. Highly organized with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Manske Daniel D MD
05.2022 - 06.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Collected room deposits, fees and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Used internal software to process reservations, check-ins and check-outs.
- Worked with software such as Microsoft to organize patients files.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Teacher/Caregiver
Glory Tabernacle Child Care
01.2023 - 03.2023
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Promoted physical, mental and social development using classroom games and activities.
- Completed daily reports, meal count sheets and attendance logs.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
Volunteer
Immaculate Conception Church
08.2018 - 11.2018
- Represented organization positively and professionally while providing community with much-needed services.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Efficiently completed tasks assigned by the supervisor.
- Collaborated with other volunteers to create efficient sorting and distribution processes.
- Evaluated food donation quality according to organization's safety standards.
- Sorted, stocked and organized shelves with food for easy access by other volunteers.
- Assembled food packages for outside distribution and loaded into transport vehicles.
- Packaged up nonperishable food items for food bank visitors.
- Maintained clean, neat, and operational facilities to serve program needs.
Education
High School Diploma -
Cumberland Regional High School
Bridgeton, NJ06.2022
Skills
- Bi-Lingual; fluently speak both English and Spanish
Front Desk Operations
- Greeting and Seating Clients
- Guest Registration
- Customer Assistance
- Effectively work with customers
- Scheduling
- Setting Reservations
- Confirming Transactions
- Multi-Line Telephone Systems
- Great Telephone Etiquette
- Team Collaboration
- Critical thinking
- Time Management
Computer Proficiency
- Microsoft Office
- Typing Proficiency
- Data Management
- Database Organization
- Data Collection
- Database Entry
- Spreadsheet Development
- Billing and Invoicing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Teacher/Caregiver
Glory Tabernacle Child Care
01.2023 - 03.2023
Front Desk Receptionist
Manske Daniel D MD
05.2022 - 06.2022
Volunteer
Immaculate Conception Church
08.2018 - 11.2018
High School Diploma -
Cumberland Regional High School
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