Diana Hernandez Chavez
Phoenix,AZ
Summary
Goal-oriented Team Manager commended for first-rate leadership, communication and multitasking abilities. Well-versed in implementing team objectives and goals and mediating interpersonal issues. Offering 6 years of hands-on experience overseeing daily operations and guiding team members toward achieving goals.
Overview
7
7
years of professional experience
Work History
Team Manager
Panera Bread
Phoenix, AZ
04.2023 - 04.2024
- Identified training needs, created a comprehensive onboarding program and conducted orientation sessions for new hires.
- Established effective communication channels between departments to ensure information is shared accurately and efficiently.
- Set objectives for teams based on organizational goals; monitored performance against targets; provided feedback and took corrective action when needed.
- Oversaw daily workloads and workflow for smooth operations.
- Created a positive work environment by setting clear expectations and providing resources necessary for success.
- Conducted regular meetings with staff to discuss progress on projects, provide updates on changes in policy or procedure, and address any issues that need to be addressed.
- Provided guidance, coaching and mentoring to individual team members as needed to help them reach their full potential.
- Analyzed data from various sources such as customer surveys or market research studies to inform decisions about product development or customer service initiatives.
Shift Supervisor
Wendy’s
Phoenix, AZ
09.2017 - 04.2023
- Provided on-the-job training to new staff members.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Conducted weekly inventory of supplies, equipment, and food items.
- Monitored staff performance to ensure quality standards were met.
- Assigned tasks to team members based on their strengths and skill sets.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of daily transactions and deposits.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Served as a role model for other employees by demonstrating professional behavior at all times.
Education
High School Diploma -
Thunderbird High School
Phoenix, AZ05-2016
Skills
- Teamwork and Collaboration
- Adaptability
- Customer Service
- Training and Development
- Positive Attitude
- Relationship Building
- Self Motivation
- Multitasking
Timeline
Team Manager
Panera Bread
04.2023 - 04.2024
Shift Supervisor
Wendy’s
09.2017 - 04.2023
High School Diploma -
Thunderbird High School