Diana Herren
Corning,AR
Summary
Healthcare professional with robust understanding of patient referral systems and proven ability to streamline processes for improved patient care. Known for strong collaborative efforts within teams and consistently achieving desired outcomes. Reliable and adaptable with expertise in managing patient data and coordinating with healthcare providers.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Referral Coordinator, Customer Service Representative
1st Choice Health Care
1300 Creason Road Corning, AR 72422
05.2024 - 07.2025
- In this role, I have further honed my expertise in navigating complex billing systems and interacting with both patients and insurance providers to resolve account issues efficiently. My commitment to accuracy and confidentiality, combined with the ability to adapt quickly to policy updates and workflow changes, ensures seamless patient experiences and effective revenue management.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Processed referral requests from patients, doctors and other health care professionals.
Revenue Cycle Tech/Customer Service Representative/Insurance Specialist
St. Bernard’s Medical Center
Jonesboro, AR
10.2021 - 05.2025
- Work prior authorization report daily.
- Call insurance companies to verify prior authorizations.
- Call insurance companies to verify payments.
- Call patients on a needed basis to verify information.
- Scanning paperwork as needed.
- Help with any other departments as needed.
Billing Specialist/Customer Service Representative
Doctors Health Group
Jonesboro, AR
12.2020 - 10.2021
- Resolved any billing service issues over phone with 150 plus customers daily.
- Compiled and tracked outstanding balances owed to medical facilities.
- Logged charges and payments.
- Processed billing calls answered questions from patients and third-party carriers.
- Assisted in reconciling deposit and patient collections.
- Corrected, completed and processed claims for multiple payer codes.
- Processed online and paper appeal submissions and refund requests.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Assisted patients in filling out check-in and payment paperwork.
Multi-Line Insurance Representative
State Farm Insurance
Corning, AR
10.2014 - 12.2020
- Kept detailed records on individual insurance claims and incorporated into detailed client files.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Keyed payments on daily basis and did the daily deposit in the afternoons for the deposit to go to the bank.
Teller/Loan Officer Assistant
First National Bank
Corning, AR
10.2011 - 10.2014
- Worked with Loan Officer to create application profile in system and review key information at various stages within process.
- Communicated with customers daily to request information and complete paperwork.
- Acting as a liaison with clients to guide through loan closing process and skillfully handle any concerns.
- Documented borrower's information in loan processing system and resolved any discrepancies.
- Assisted with timely loan closing and funding activities with efficient management of task checklists.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications and financial history paperwork.
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Education
Multiple Line Representative -
Licensed Insurance Classes
Jonesboro, AR02.2014
Registered Medical Assistant - undefined
Al-Med Academy
Arnold, MO10.1997
High School Diploma -
Hillsboro High School
Hillsboro, MO05.1988
Skills
- Insurance verification
- Pre-authorizations
- Medical terminology
- Data entry proficiency
- Appointment scheduling
- Accurate documentation
- Follow-up coordination
- Multi-line telephone operation
- Healthcare systems
- Medical scheduling
- Diagnostic appointments
- Insurance precertification processes
- MS office expertise
Certification
- Received my CHAA certification in 01/2024
Timeline
Referral Coordinator, Customer Service Representative
1st Choice Health Care
05.2024 - 07.2025
Revenue Cycle Tech/Customer Service Representative/Insurance Specialist
St. Bernard’s Medical Center
10.2021 - 05.2025
Billing Specialist/Customer Service Representative
Doctors Health Group
12.2020 - 10.2021
Multi-Line Insurance Representative
State Farm Insurance
10.2014 - 12.2020
Teller/Loan Officer Assistant
First National Bank
10.2011 - 10.2014
Registered Medical Assistant - undefined
Al-Med Academy
Multiple Line Representative -
Licensed Insurance Classes
High School Diploma -
Hillsboro High School