DIANA HERRERA
Auburndale,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
17
17
years of professional experience
Work History
Radiology Assistant
AdventHealth Hospital
01.2020 - Current
- Contributed to the development of new protocols or guidelines within the department, incorporating evidence-based best practices to enhance overall service quality.
- Facilitate accurate and timely performance of Imaging exams.
- Clerical and receptionist duties as required by the department.
- Supported team members in achieving excellent clinical outcomes through effective communication, collaboration, and problem-solving skills.
- Monitoring Radiologist reading list for the West Division to ensure studies are read in a timely manner.
Medical Assistant/Phlebotomist
DaVita Medical Group
03.2016 - 12.2019
- Managed 30-40 patients for venipuncture procedures by vacuum tube, syringe or butterfly methods.
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, including medication information, symptoms and allergies.
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
- Verified eligibility and compliance with authorization requirements for service providers, initiated over 80 authorizations daily.
- Fielded telephone inquires on authorization details and verified eligibility compliance with authorization requirements for service providers.
Medical Assistant
American Care
12.2014 - 03.2016
- Sanitized, restocked and organized exam rooms and medical equipment.
- Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation.
- Called and faxed pharmacies to submit prescriptions and refills, over 50 incoming calls daily.
- Obtained client medical history, medication information, symptoms, and allergies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Coordinated patient authorization for procedures and bloodwork as needed for comprehensive care management plans.
Teacher's Assistant
SpringBrook
01.2013 - 03.2014
- Intensive Behavioral Assistance Developmentally Disabled Clients Activities of Daily Living Support Activities Behavior Management Implement Learning Plans Variety of Clerical Support Duties.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, objectives and philosophies.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Assessed student assignments to check quality and completeness and assign grades.
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Documented student progress and communicated with parents to keep informed.
Medical Assistant
Eugene Delucia, MD
03.2011 - 01.2012
- Height & Weight Vitals & Triage Charting Specimen Collection Glucose & Urinalysis Scheduling Preparing Patient Charts.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Offered age-appropriate patient care before, during and after exams.
- Tested and recorded blood glucose levels.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Obtained accurate medical histories from patients, highlighting critical information.
- Taught patients about medications, procedures and care plan instructions.
Hostess
Olive Garden
08.2009 - 01.2010
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Assisted managers with quickly resolving service- and food-related issues.
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
- Checked dining and serving areas every 15 minutes to verify proper cleanliness and readiness for guests.
Event Coordinator & Children Events Specialist
Ben & Jerry's
02.2008 - 07.2009
- Accurately processed sales transactions, including cash, debit and credit.
- Introduced new menu items, sundae toppings and cone varieties to encourage upsells and add-on purchases.
- Maintained cleanliness and organization in all areas of establishment, including supply room, prep station and restrooms.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Scheduled and booked reservations, managed transportation and secured venues for events with up to 40 participants.
Education
A.S - Medical Assistant
KEISER UNIVERSITY
Skills
- Excellent computer literacy
- HIPPA trained
- OSHA trained
- Excellent oral and written communication
- Medically terminology knowledge
- Fluent speak and write Spanish
- Attention to detail
- Documentation And Reporting
- Organizational Skills
- Problem-solving abilities
- Self Motivation
- Customer service expertise
Accomplishments
- Implementation - Assisted in implementation of new tracking system that resulted in improved patient care with our Coumadin logs.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Radiology Assistant
AdventHealth Hospital
01.2020 - Current
Medical Assistant/Phlebotomist
DaVita Medical Group
03.2016 - 12.2019
Medical Assistant
American Care
12.2014 - 03.2016
Teacher's Assistant
SpringBrook
01.2013 - 03.2014
Medical Assistant
Eugene Delucia, MD
03.2011 - 01.2012
Hostess
Olive Garden
08.2009 - 01.2010
Event Coordinator & Children Events Specialist
Ben & Jerry's
02.2008 - 07.2009
A.S - Medical Assistant
KEISER UNIVERSITY
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