Diana Herrera
Carrollton,TX
Summary
Bilingual administrative assistant with 6+ years of experience in managing correspondence, compiling data, coordinating calendar, and maintaining records. Proficient in handling sensitive information, coordinating meetings and travel, and processing purchasing and payroll documents. Skilled in screening calls, assisting with reports, and ensuring compliance. Highly organized with strong multitasking abilities, supporting efficient operations and positive workplace relationships
Overview
7
7
years of professional experience
Work History
BILINGUAL RECEPTIONIST/ ADMINISTRATIVE ASSISTANT
Pollution Control Products Co
05.2021 - Current
- First point of contact for incoming calls and guests, directing them to the appropriate office personnel and maintaining daily call log
- Served as the primary Spanish/English intermediary providing translation for technical support engineers, advertising and marketing services, sale inquiries and customer service issues
- Accounting Department administrative assistance: filing, scanning, and photocopying A/P and A/R checks and invoices. Developed and customized Excel time sheets to accurately capture and track employee work hours. Entry Level training in using Quickbooks.
- Marketing and Sales Promotion administrative support: (1) website – responsible for planning and coordination of website content and creation, digital agency meetings and communication; (2) planning, coordination and execution of all activities necessary to successfully participate in 4-5 industry trade shows annually – primary liaison between marketing, sales and tradeshow, maintained “show book,” coordinated all tradeshow activities including manufacture and procurement of all show displays, furnishings and marketing materials, show service requirements, shipping, travel and hotel reservations, etc.
- Improved office supply procurement and inventory by leveraging club memberships and business accounts, resulting in an average monthly savings of $1,000
- Ensured seamless communication and efficient report delivery by meeting strict daily deadlines for mandatory end-of-day financial and operational reports to multiple departments, including management, sales coordinators, and the director of engineering
- Proactively work with Marketing Director to streamline processes and enhance team efficiency, earning recognition for outstanding support and dedication to achieving marketing objectives
BILINGUAL RECEPTIONIST
International Flavors & Fragrances
09.2019 - 12.2021
- Greeted and oriented employees visiting from different locations, customers, and visitors; additionally answered calls and directed callers
- Acted as a liaison between departments, fostering effective communication and collaboration for accounting, human resources and production managers
- Efficiently managed and documented a wide array of monthly building services, including but not limited to the distribution of lab coats, provisioning of coffee supplies, and coordination of pest control measures
- Facilitated the organization and coordination of health benefits for Spanish-speaking employees, translating various documents and managing employee records
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
Khris Kennedy Allstate Agency
07.2018 - 09.2019
- Obtained Texas Insurance License; required to discuss insurance policies
- Proactively informed and guided customers through upcoming renewals, addressing policy-related inquiries and advocating for their insurance needs
- Provided comprehensive support for claim-related questions, assisting customers with the claims filing process in-office
- Executed modifications to customers' Auto policies by removing, adding, or replacing vehicles as per their requests
- Conducted outbound calls to advise on payment due dates and communicated cancellation statuses when necessary
- Initiated and managed 200+ weekly courtesy calls to policyholders that led to the discovery and application of applicable discounts, increasing customer retention by 15% and improving overall client satisfaction
Education
Associate - Degree of Management
Dallas College- Brookhaven
Dallas, TX03.2025
Skills
- Customer service
- Organizational skills
- Office protocols
- Efficiency
- Adaptability
- Software programs
- Customer management systems
- Mail handling
- Office administration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
BILINGUAL RECEPTIONIST/ ADMINISTRATIVE ASSISTANT
Pollution Control Products Co
05.2021 - Current
BILINGUAL RECEPTIONIST
International Flavors & Fragrances
09.2019 - 12.2021
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
Khris Kennedy Allstate Agency
07.2018 - 09.2019
Associate - Degree of Management
Dallas College- Brookhaven
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