Diana Hidalgo
Madrid
Summary
Customer Service Specialist with expertise in prioritizing tasks and managing multiple responsibilities in high-pressure environments. Proven track record of collaborating effectively within teams to achieve both individual and organizational objectives. Recognized for adeptly resolving escalated customer support issues, enhancing overall customer satisfaction.
Overview
22
22
years of professional experience
Work History
Customer Service Representative & Logistics Coordinator
T.C. Jacoby & Company Inc
Saint Louis
08.2022 - Current
- Organized shipping and quality documentation for Fluid Dairy Ingredients department loads.
- Negotiated settlements exceeding contract parameters, achieving favorable outcomes.
- Managed vendor and customer communications regarding dairy settlement agreements.
- Processed dairy settlements efficiently to ensure timely payments.
- Monitored aged accounts receivable and initiated outreach on overdue invoices.
- Updated customer and vendor portals, including milkmovement and dairy.com, as needed.
- Resolved complex issues by collaborating with departments to meet customer needs.
- Developed strong customer relationships through personalized assistance and support.
Customer Service Representative & Logistics Coordinator
T.C. Jacoby & Company Inc
Saint Louis
06.2017 - 08.2022
- Processed purchase and sales orders for dry dairy products efficiently.
- Managed logistics by coordinating freight requests and processing outgoing and incoming documentation.
- Established relationships with haulers to enhance transportation efficiency.
- Delivered exceptional customer service by maintaining communication from purchase to delivery.
- Assisted vendors and customers with documentation issues and product-related inquiries.
- Handled export documentation for dry dairy products entering Mexico, including certificates of free sale and NAFTA affidavits.
- Ensured compliance of vendor documents with quality standards, including certificates of analysis and allergen information.
- Maintained accurate documentation to support product integrity.
Admission Counselor
Saint Louis University
Saint Louis
08.2009 - 06.2017
- Facilitated recruitment and admission of college students across U.S. for Madrid Campus.
- Guided passport applications and Spanish student visa processes through SLU Visa Service.
- Supported students and parents during pre-departure, while abroad, and upon re-entry to U.S.
- Coordinated events for incoming international students transitioning to Missouri campus.
Staffing Manager
LGC Associates, LLC
St Louis
12.2008 - 08.2009
- Executed sales outreach targeting businesses, including hotels, sporting venues, and educational institutions for hospitality roles.
- Scheduled and supervised staffing for various events to ensure proper coverage.
- Conducted interviews and screened applicants to identify qualified candidates.
Assistant Staffing Manager
LGC Associates, LLC
Saint Louis
02.2008 - 12.2008
- Performed data entry and phone screening to enhance operational efficiency.
- Conducted interviews targeting recruitment of Spanish speakers to fulfill staffing needs.
- Managed walk-in inquiries to provide timely assistance and information.
- Organized and maintained filing systems to ensure easy access to documents.
Shop Assistant
Deportes Moya
Madrid
05.2007 - 08.2007
- Streamlined merchandise restocking and labeling processes for improved efficiency.
Engaged with customers, offering support and information as needed.
Conducted regular inventory checks and communicated findings to supervisors.
Enhanced store presentation by organizing product displays strategically.
Technical Support
Telefonica Movistar
Madrid
12.2006 - 01.2007
- Technical assistance for mobile Internet connections
Telemarketing Operator
Bouncopy S.A.
Madrid
05.2006 - 08.2006
- Managed telephone sales for personal loans while handling various administrative responsibilities.
Performed administrative functions to enhance overall process effectiveness.
Office Assistant
St Louis University
Madrid
09.2003 - 12.2004
- Company Overview: - Madrid Campus
- Assistance for students; clerical work
- - Madrid Campus
Education
Bachelor of Arts - History
St Louis University
St Louis, MO12.2007
Skills
- Accounts receivable management
- Order processing and data entry
- Settlement negotiation
- Verbal and written communication
- Problem solving
- Microsoft Excel proficiency
- Microsoft Office applications
- Recordkeeping
- Remote office availability
- Team collaboration
- Bilingual in English and Spanish
Language Skills
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Representative & Logistics Coordinator
T.C. Jacoby & Company Inc
08.2022 - Current
Customer Service Representative & Logistics Coordinator
T.C. Jacoby & Company Inc
06.2017 - 08.2022
Admission Counselor
Saint Louis University
08.2009 - 06.2017
Staffing Manager
LGC Associates, LLC
12.2008 - 08.2009
Assistant Staffing Manager
LGC Associates, LLC
02.2008 - 12.2008
Shop Assistant
Deportes Moya
05.2007 - 08.2007
Technical Support
Telefonica Movistar
12.2006 - 01.2007
Telemarketing Operator
Bouncopy S.A.
05.2006 - 08.2006
Office Assistant
St Louis University
09.2003 - 12.2004
Bachelor of Arts - History
St Louis University
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