Diana Hightower
West Palm Beach
Summary
Dynamic and results-driven professional with extensive experience in food service and healthcare. At 5 Star Retirement Home, successfully reduced food waste and improved customer satisfaction through effective inventory management and exceptional team leadership. Proficient in cooking and sanitation practices, complemented by strong problem-solving and communication skills.
Overview
2026
2026
years of professional experience
Work History
Cafeteria Worker
Wynbrook Elementary
- Cleaned and sanitized surfaces, tools, and equipment.
- Restocked condiments, beverages, and utensils per expected use levels.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Prepared ingredients and recipe components ahead of time.
- Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
Cafeteria Manager
5 Star Retirement Home
01.2019 - 03.2025
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Managed budgets, analyzing financial data to make informed decisions on purchasing and menu pricing.
- Used Software to analyze daily financial statements, balance statements and reimbursable meals.
- Recruited trained, and supervised staff to ensure exceptional customer service in a fast-paced setting.
Home Health Aide
Medicade
03.2013 - 03.2016
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
Line Cook
Subway
01.2009 - 03.2011
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
Education
St James Academy
Boca Raton, FLSkills
- Dishwashing
- Sanitation practices
- Cooking
- Problem-solving
- Compliance
- Cleaning and sanitation
- Money handling
- Food safety
- Verbal and written communication
- Waste reduction
- Reliability and punctuality
- Presentation skill
- Nutrition awareness
- Supply maintenance
- Equipment operation
- Facility maintenance
- Special requirements
- Demand planning
- Customer service
- Cash register operation
- Teamwork and collaboration
Timeline
Cafeteria Manager
5 Star Retirement Home
01.2019 - 03.2025
Home Health Aide
Medicade
03.2013 - 03.2016
Line Cook
Subway
01.2009 - 03.2011
Cafeteria Worker
Wynbrook Elementary
St James Academy
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