Diana Hochrein
Corona,NY
Summary
Seeking opportunities to utilize ten years of experience in the workforce in order to grow individually and interpersonally. Opportunities to network and develop business relations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Onboarding Specialist
Related Companies
New York, NY
12.2021 - Current
- Onboarded new hires by entering employee information into systems, creating profiles for all programs utilized for positions.
- Offboard employees who are terminated or resigned.
- Orientation classes for new hires
- Take pictures, and order badges for all staff.
- Oversee, and assist over 100 staff members.
- Create monthly events and activities for staff to boost office moral.
- Connect with multiple vendors used for operations (i.e name tags, tailor, water delivery, office supplies, vending companies, catering, IT/tech)
- Order items needed to run operations for all departments.
- Keep stock of inventory.
- Print and distribute comp tickets for all staff.
- Schedule meetings weekly.
- Handle receipts, and input financial reports monthly for Vice President of Operations.
- Identified issues, analyzed information and provided solutions to problems.
- Saved money by implementing cost-saving initiatives that addressed long-standing problems.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Customer Service Ambassador
Related Companies
New York, NY
05.2021 - 11.2021
- Worked in at Vessel, and Edge, accomplishing all assigned tasks with efficiency and accuracy.
- Exceeded team goals and collaborated with over 100 staff members to implement customer service initiatives.
- Collaborated with upper management to improve customer service processes and support structures company wide.
- Provided exceptional customer service to thousands of daily guests and escalated concerns where needed.
- Processed payments checked tickets and directed guests to locations at Box Office.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
- Assist in emergency situations calmly and effectively.
- Talked to coworkers using electronic devices such as computers and radios.
Visitor Experience Associate
The SHED
New York, New York
05.2019 - 03.2020
- Reviewed tickets for authenticity and applicability to particular event using scanner
- Ushering patrons to seating by giving directions and lighting paths
- Directed ticket holders to any facility locations
- Ensure that art installations were respectfully cared for, and oversee interactive installations within galleries (i.e. green-screen, and VR installations)
- Provided customer service by selling tickets and memberships through Tessitura; in person and over phone
- Greet and answer questions for patrons at Info Desk position
- Receive, and release any items using Chexology program in Coat Check
- Record any daily issues, concerns, or feedback into Front of House reports
- Oversee McNally Jackson bookstore for retail position. Improved sales abilities and product knowledge on continuous basis to provide optimal service
Retail Receptionist / Office Assistant
Corona Vision Optometry
Astoria, New York
09.2018 - 04.2019
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Oversaw patient portal, and appointments through Office-mate and Prime Nexus
- Accurately collected personal, billing and insurance details for 10-30 patients per day
- Accommodated patients by scheduling appointments, performing insurance verification's with managed care organizations/insurance companies to expedite payments and resolve issues
- Oversaw inventory activities, including frame/sunglasses monitoring, ordering or requisition and supply stocking or re-stocking
- Worked to maintain cleanliness of reception area to maintain welcoming environment
- Answered patient questions regarding eye condition diagnoses and treatments offered by lead optometrist
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion. This included working with brands such as Ray-Ban, Gucci, Versace, Tom Ford, Kate Spade and many more
- Received eCommerce experience that includes Photoshop, Listing editing, brand marketing under their Amazon platform storefront
Concierge
Goose Property Management
Long Island City, New York
02.2018 - 08.2018
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills
- Collaborated with various team members to ensure residents were addressed appropriately and timely
- Scheduled deliveries of flowers, gifts, and other products and made reservations for spa and pet services
- Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to residents/guests
- Organized, coordinated and deployed various events while focusing on delivering superior customer service
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement
Assistant Manager
United FSP
New York, New York
11.2015 - 11.2016
- Monitored employee performance and developed improvement plans
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Maintained health club according to Department of Health standards
- Scheduled, coordinated, and worked company and residential events
- Created employee schedules to enable all shifts adequate staffing, and coverage
- Increased operational efficiency by training staff on best practices and protocols
Head Life Guard / Receptionist
NFC Amenities
New York, New York
06.2012 - 10.2015
- Maintained Red Cross, Department of Health, and company quality of work standards
- Provided emergency care and treatment if necessary
- Offered top quality maintenance, customer service and communication with all duties assigned
- Ensured all equipment was in working order
- Responded to customer requests via telephone and email, and effectively answered questions and inquiries
Education
High School Diploma -
Long Island City High School
Long Island City, NY06.2013
Skills
- Customer service-oriented
- Staff training and development
- Detail-oriented
- Merchandising
- Outstanding interpersonal skills
- Event planning
- Organization skills
- Inventory management
- Data entry and record keeping
- Networking and Partnership Development
- Employee Relations
- Willingness to Learn
- Innovation
- Entrepreneurial
Websites
Accomplishments
My greatest accomplishment is in recognition. Showing up as a team player, and going above and beyond for the work I do, as well as having it be reflected in multiple events of being promoted quickly.
Certification
Certified CPR, First Aid and AED
Certified Fitness for Indoor Place of Assembly Safety Personnel (F-03)
Certified Event Planner
Certified Pool Operator
Timeline
Onboarding Specialist
Related Companies
12.2021 - Current
Customer Service Ambassador
Related Companies
05.2021 - 11.2021
Visitor Experience Associate
The SHED
05.2019 - 03.2020
Retail Receptionist / Office Assistant
Corona Vision Optometry
09.2018 - 04.2019
Concierge
Goose Property Management
02.2018 - 08.2018
Assistant Manager
United FSP
11.2015 - 11.2016
Head Life Guard / Receptionist
NFC Amenities
06.2012 - 10.2015
High School Diploma -
Long Island City High School