Diana Holt
White House,TN
Summary
Experienced BDC Representative with a proven track record of 19 years in effectively addressing automotive customer inquiries and arranging appointments for the sales team. Results-driven professional committed to ensuring utmost customer satisfaction. Skilled in efficiently managing customer interactions and providing exceptional service to meet their needs. Demonstrated expertise in building strong customer relationships, fostering trust, and delivering personalized solutions. Personable and driven individual with excellent communication skills and knack for building relationships. Possesses strong understanding of customer service principles and proficiency in CRM software. Capable of enhancing customer satisfaction and driving sales growth.
Overview
20
20
years of professional experience
Work History
Service Advisor
Gallatin CDJR
08.2020 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
BDC Representative
Miracle Automotive Group
08.2020 - Current
- Managed inbound sales calls for two retail locations.
- Aimed to achieve 100 calls daily and send follow-up emails to active prospects.
- Facilitated real-time customer interactions through live chat.
- Organized appointments for sales team.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
BDC Representative
Bob Frensley CDJR
07.2005 - 11.2019
- Coordinated vehicle-viewing appointments for sales personnel.
- Determined customer automotive needs by asking relevant questions and working to develop relationships.
- Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
Education
High School Diploma -
Mt. Juliet High School
Mount Juliet, TN01-2001
Skills
- CRM Software
- Appointment Setting
- Goal-Oriented
- Lead handling
- Customer Service driven
Timeline
Service Advisor
Gallatin CDJR
08.2020 - Current
BDC Representative
Miracle Automotive Group
08.2020 - Current
BDC Representative
Bob Frensley CDJR
07.2005 - 11.2019
High School Diploma -
Mt. Juliet High School
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