Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diana Hoss

Winnemucca ,NV

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience

Work History

Owner/Operator

Maid Right For You
05.2021 - Current
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Keeping myself updated in cleaning products and knowing all potential health risks.

Airbnb Manager

Ronny LeFevre
02.2015 - 05.2021
  • Scheduling of guests.
  • Provided exceptional service and assistance to guests upon check-in.
  • Greeted and assisted guests by gathering information pertaining to reservations
  • Very detailed work in keeping 12 Units beautiful, cleaned, stocked, and in excellent condition which includes helping remodel, purchase of new items such appliances, furniture, decorations etc.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Assessed damaged materials and notified owner/maintenance personnel of needed repairs.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Increased customer service ratings through personable service.
  • Provided services efficiently and with high level of accuracy.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
  • Developed and implemented promotional strategies to increase occupancy.

Front Desk Receptionist/Chair Side Assistant

Dr Bradley Wilson
09.2013 - 04.2018
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Prepared patient x-rays and images for dentist review.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.

CNA

Home Health Care
04.2009 - 05.2010
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.

Education

Diploma -

Albert Lowery High
Winnemucca, NV
05.1985

Skills

    I am very reliable My clients can always count on me to do what I say

    When I was the manager for Victor Street Properties(a little over 2 years)I never missed a day I also showed up whenever I was called in on my days off I pride myself on being a person of integrity which I believe most people do not have these days It is one of the most important personal skills

    I am hard working I go above and beyond I’m very detailed in my work I refuse to take short cuts If I have to go off the clock and stay longer to finish a job I will

    My clients have said I am a “miracle worker”, my work is “off the charts”, that I “raise the bar high for anyone who comes in behind me”

    I am honest

    I know that every minute I’m working is valuable to my employer and I’m very respectful of that I strongly believe in following rules and always doing what’s right because it’s right

Timeline

Owner/Operator

Maid Right For You
05.2021 - Current

Airbnb Manager

Ronny LeFevre
02.2015 - 05.2021

Front Desk Receptionist/Chair Side Assistant

Dr Bradley Wilson
09.2013 - 04.2018

CNA

Home Health Care
04.2009 - 05.2010

Diploma -

Albert Lowery High

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Diana Hoss