Diana Howard
Bloomfield
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
16
16
years of professional experience
Work History
Associate Instructor
CREC-Museum Academy
Bloomfield
09.2019 - Current
- Developed engaging lesson plans for diverse student groups.
- Collaborated with educators to refine and improve curriculum effectiveness.
- Conducted assessments to evaluate student understanding and progress.
- Delivered constructive feedback on student performance, facilitating academic growth and understanding.
- Supported students with Individual Educational Plans through tailored one-on-one assistance.
Residential Program Worker
Oakhill School for the Blind
Hartford
03.2016 - 10.2019
- Monitored resident health, reporting changes to medical staff to ensure timely interventions.
- Supported improvement of physical and cognitive skills through engaging therapeutic tasks.
- Provided customer service through email, phone, and fax to address clients' medical concerns.
- Facilitated resident participation in recreational activities and social events to enhance community engagement.
Residential Instructor
Community Residence Inc.
Newington
08.2012 - 08.2018
- Oversaw medication administration per established protocols, ensuring accurate and timely documentation of all procedures.
- Documented participants' daily progress and identified trends to implement strategies that redirected actions and enhanced individual growth.
- Facilitated referrals for Occupational and Physical Therapy aligned with individual goals to support comprehensive care.
- Assisted individuals with developmental disabilities in personal care tasks.
- Supported individuals with developmental disabilities in daily living activities.
Sterile Processing Tech
Bay State Medical Center
Springfield
06.2016 - 11.2017
- Coordinated with surgical teams to ensure timely availability of sterilized instruments.
- Trained new staff on sterilization techniques and procedures to maintain high standards of safety and compliance.
- Collaborated with healthcare staff to streamline workflow processes in the department.
- Sterilized surgical instruments using autoclaves and chemical solutions.
Licensing Specialist, Operations
Travelers Insurance
Hartford
09.2012 - 06.2015
- Verified application data and account information against legal documentation to determine accuracy and integrity.
- Completed contracting requirements for routine requests from internal and external customers, including terminations and appointments, ensuring compliance and accuracy.
- Researched and analyzed 20-45 license and appointment discrepancies, enhancing understanding of producer-agency relationships.
- Assisted producers with navigation of Agent HQ website and conducted onboarding training for newly appointed agents, facilitating smoother transitions.
Operations Specialist
Wells Fargo Advisors
West Hartford
08.2010 - 02.2012
- Banking - Completed daily incoming deposit for clients' accounts and trade-related funds for assisted branches
- Managed daily operations, ensuring adherence to regulatory standards.
- Coordinated cross-functional teams, streamlining client onboarding processes to enhance client experience.
- Reviewed and analyzed client account documentation for accuracy and completeness.
- Completed back office support for account set-up (contract accuracy, beneficiary agreements) for 401K, Annuities, 403B, 457 Plans, SEP IRA, SIMPLE IRA
Education
Bachelor’s Degree - Business Management
Bay Path University
Longmeadow, MASkills
- Curriculum design
- Lesson design
- Education plans
- Medical Terminology
- Customer Service
- Client relations
- Relationship management
- Compliance management
- Data Analyst
- Multitasking
- Time management
- Licensing processing
Timeline
Associate Instructor
CREC-Museum Academy
09.2019 - Current
Sterile Processing Tech
Bay State Medical Center
06.2016 - 11.2017
Residential Program Worker
Oakhill School for the Blind
03.2016 - 10.2019
Licensing Specialist, Operations
Travelers Insurance
09.2012 - 06.2015
Residential Instructor
Community Residence Inc.
08.2012 - 08.2018
Operations Specialist
Wells Fargo Advisors
08.2010 - 02.2012
Bachelor’s Degree - Business Management
Bay Path University