Diana Huaytalla Alamo

Housekeeping Supervisor

Hilton Mystic

Mystic, CT

08.2013 - Current

Prepared work schedules for associates to promote proper staffing levels.
Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
Delegated work to staff, setting priorities and goals.
Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
Reviewed employee performance and devised improvement plan to achieve goals.
Collaborated with front desk to respond promptly to guest requests and promote positive experience.
Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
Assisted with the recruitment process for new housekeepers, including interviewing potential candidates.
Developed training programs to build employee performance, improve employee engagement and increase employee retention.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Sustained safety protocols to support proper and cost-effective equipment and material usage.
Coordinated with other departments within the hotel to ensure a smooth flow of operations.
Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
Communicated guest service scores to drive improvement and higher guest satisfaction.
Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
Inventoried incoming supplies and placed items in stock for use by personnel.
Sanitized and cleaned sinks, mirrors, toilets and showers.
Swept and damp-mopped private stairways and hallways.
Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
Stocked room attendant carts with supplies to keep carts organized and clean.

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