Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diana Hubbard

Casper,WY

Summary

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Efficient and reliable with experience in overseeing housekeeping and janitorial teams. Possess strong organizational and leadership skills, ensuring high standards of cleanliness and maintenance are met consistently. Skilled in training staff, optimizing workflows, and implementing cost-saving measures without compromising quality. Improved overall customer satisfaction through effective scheduling, staff management, and resource allocation.

Overview

18
18
years of professional experience

Work History

Housekeeping Manager

Super 8 By Wyndham
Casper, Wyoming
11.2022 - 08.2024
  • Conducted regular meetings with housekeeping staff to discuss performance issues.
  • Ordered cleaning supplies, linens, chemicals, and amenities.
  • Collaborated with other departments on various projects, as needed.
  • Coordinated maintenance activities with outside contractors, as required.
  • Assigned tasks for completion, inspected work, and resolved housekeeping complaints promptly.
  • Trained, coached and mentored staff on best practices and protocols to secure smooth new program adoption
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Assessed daily workloads, scheduled and planned daily assignments, and oversaw numerous projects.
  • Recruited and hired workers, in addition to supervising and monitoring daily performance.
  • Made daily room lists for workers and scanned completed work onto the computer for reference.
  • Analyzed reports on room occupancy rates, guest feedbacks and other relevant data to identify potential problems or areas of improvement.
  • Investigated incidents involving guests or employees that occurred within the hotel premises.
  • Sanitized and cleaned sinks, mirrors, toilets, and showers.
  • Organized storage areas for efficient access to materials and supplies.
  • Assisted in laundry operations when needed by sorting linens and loading machines.
  • Performed deep cleaning tasks such as shampooing carpets or steam cleaning furniture.
  • Returned vacant rooms to occupant-ready status
  • Rendered detailed and timely cleaning services while working in a fast-paced environment with multiple interruptions.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Monitored cleanliness of lobby, swimming pool and other common areas.

Executive Head Housekeeper

Mainstay Inn Suite
Casper, Wyoming
09.2021 - 09.2022
  • Inspected and monitored housekeeping standards to ensure high quality of service.
  • Assigned tasks to housekeeping staff, ensuring that all duties were completed in a timely manner.
  • Developed and implemented training programs for new and existing staff members.
  • Maintained up-to-date records of supplies, equipment, and cleaning materials.
  • Resolved customer complaints promptly and professionally.
  • Created schedules for housekeeping staff based on occupancy levels and special events.
  • Provided guidance to team members to ensure proper completion of assigned tasks.
  • Performed daily inspections of guest rooms to identify maintenance needs
  • Coordinated activities between different departments such as Front Office or Maintenance.
  • Monitored use of chemicals used in the cleaning process to ensure safe working environment for employees.
  • Recruited new personnel when necessary using job postings or external recruitment
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Submitted repair requests to maintenance
  • Verified each completed room against standard plans to maintain consistency.

Cashier/ food service

Maverik country stores
07.2017 - 01.2018
  • Ensured compliance with all safety regulations within the store environment.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Counted and balanced cashier drawers.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

Hostess/ server

La Cocina
11.2015 - 08.2016
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Ensured compliance with health and safety regulations at all times.
  • Handled cash payments and reconciled daily transactions accurately.
  • Provided excellent customer service by addressing customer needs promptly..
  • Took orders from customers accurately and in a timely manner.
  • Prepared drinks according to standard recipes.
  • Ensured that each guest was served courteously, quickly, and efficiently..
  • Conducted regular inventory checks to maintain adequate levels of necessary supplies.
  • Cleaned tables and chairs to prepare dining area for next customers..
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.

Clerical/Adminastrative assistant

Wyoming Trading Co.
Mills, Wyoming
01.2007 - 01.2013
  • Customer service, Efficient in Quickbooks, accounts reconciliation, accounts pay/rec, xxerox,
  • Organized and maintained filing systems to store documents and records.
  • Greeted visitors in a professional manner.
  • Managed incoming mail by opening, sorting and distributing it accordingly.
  • Scanned documents and uploaded them into digital databases as needed.
  • Updated client information in computer databases as necessary.
  • Provided administrative support to department personnel as requested.
  • Processed invoices for payment according to company policies and procedures.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing orders when necessary.
  • Developed efficient methods of organizing files and paperwork in both physical filing cabinets and virtual folders.
  • Coordinated travel arrangements including airline reservations, car rentals, hotel bookings.
  • Assisted with payroll functions such as calculating employee hours worked or tracking vacation time taken.
  • Responded promptly to customer inquiries via email or telephone.
  • Inventoried and ordered supplies for office.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Directed customer communication to appropriate department personnel.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.

Education

GED -

Casper college

Skills

  • Quality assurance and control
  • Guest Relations
  • Invoice Processing
  • Task Delegation
  • Data Archiving
  • Supervisory skills
  • Scheduling and Planning
  • Staff evaluations
  • Training and mentoring
  • Work Prioritization
  • Filing
  • Check processing
  • Data Entry
  • Quickbooks
  • Cash deposit preparation
  • File Organization
  • File Transfers
  • Data Analysis

Timeline

Housekeeping Manager

Super 8 By Wyndham
11.2022 - 08.2024

Executive Head Housekeeper

Mainstay Inn Suite
09.2021 - 09.2022

Cashier/ food service

Maverik country stores
07.2017 - 01.2018

Hostess/ server

La Cocina
11.2015 - 08.2016

Clerical/Adminastrative assistant

Wyoming Trading Co.
01.2007 - 01.2013

GED -

Casper college

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Diana Hubbard