Diana Huerta
Los Angeles,CA
Summary
Explored diverse challenges to expand knowledge base and support ongoing career development.
Promoted a cooperative environment to empower colleagues and drive team success through shared knowledge and skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Altamed Pace Inglewood
10.2024 - Current
- Ensured facility maintenance and readiness for participant engagement during center operations.
- Managed incoming calls throughout the day and directed emails to appropriate providers and teams.
- Coordinated transportation scheduling for participants to ensure timely arrivals at home or clinic.
- Facilitated work order management to ensure optimal facility safety standards.
- Facilitated maintenance of a safe and supportive care environment.
- Facilitated effective communication channels with center management.
Front desk Receptionist/ Lead
DIP Eye GroupCovenant
11.2022 - 08.2024
- Facilitated patient check-in process to enhance overall experience and ensure all documentation was accurately filled out.
- Oversaw insurance verification processes to facilitate timely prescription submissions. Managed collection of copays and deductible amounts to enhance revenue flow.
- Ensured front desk and waiting room areas remained tidy and presentable to foster a welcoming atmosphere.
- Developed and introduced a new questionnaire form to improve accuracy of patient demographic data collected during appointments.
- Employed effective communication methods to collaborate with care teams and leadership, enhancing patient flow and service delivery.
Order Processor
FWC
10.2021 - 11.2022
- Streamlined labeling processes to guarantee precise printing of shipping labels and optimize order packaging efficiency.
- Facilitated merchandise scanning and file generation utilizing Excel spreadsheet software.
- Implemented software integration to streamline order finalization and improve client data accuracy.
- Executed processing and categorization of returns in compliance with RMA and RTS protocols.
- Orchestrated client feedback processes to enhance communication effectiveness.
Front Desk Receptionist
Western Vascular Institute
10.2020 - 07.2021
- Executed registration and check-in processes to ensure smooth guest arrivals.
- Assisted patients in completing intake forms and gathering necessary signatures. Provided relevant information to enhance patient understanding. Compiled population health summaries for review.
- Validated insurance eligibility and benefits for services rendered, ensuring compliance with payor requirements.
- Articulated financial policies and resources for alternative payment arrangements to enhance patient understanding.
- Executed daily payment and charge reconciliation processes with precision and timeliness.
- Organized and coordinated office visits and procedures within medical practices and external facilities.
- Streamlined patient flow through effective communication and customer service skills.
- Facilitated responses to requests for patient medical records in compliance with company policies and state and federal regulations.
- Operated autonomously within established guidelines and adhered to structured work routines.
- Thrived in a dynamic, high-volume environment, exercising independent decision-making and sound judgment to prioritize tasks effectively.
Picker/Stocker
Costco
08.2017 - 01.2019
- Maintaining neat appearance of shelves by replacing items that are out of place or damaged
- Stocking shelves with inventory items such as food, paper goods, and beverages
- Scanning items at checkout to record price changes or inventory adjustments
- Delivering large items to customers’ homes or businesses using company vehicles
- Maintaining inventory levels by checking stock of items regularly against sales records
- Operating forklifts to transport large pallets of merchandise in warehouses
- Receiving deliveries of new products from suppliers or vendors, storing them in storage areas until needed, then displaying them for sale
- Keeping records of inventory levels at all times to ensure that stores are fully stocked with items that customers want to purchase
- Making sure that store shelves are clean and neat by restocking them with new inventory as necessary
Education
Radiology
El Camino College
Torrance, CA12.2025
High School - undefined
Animo Inglewood Charter High School
06.2017
Skills
- Applied advanced Spanish language skills to support cross-cultural interactions and improve customer relations
- Applied critical thinking to resolve operational obstacles and enhance efficiency
- Utilized active listening skills to accurately interpret and respond to client needs and concerns
- Exhibited advanced communication skills to convey complex information clearly and foster positive relationships with stakeholders
Accomplishments
Fast learner
Always seeks for new opportunities
Certification
CPR
Languages
Spanish
Professional Working
Timeline
Front Desk Receptionist
Altamed Pace Inglewood
10.2024 - Current
Front desk Receptionist/ Lead
DIP Eye GroupCovenant
11.2022 - 08.2024
Order Processor
FWC
10.2021 - 11.2022
Front Desk Receptionist
Western Vascular Institute
10.2020 - 07.2021
Picker/Stocker
Costco
08.2017 - 01.2019
Radiology
El Camino College
High School - undefined
Animo Inglewood Charter High School