Liana Ghirasin
Park City,UT
Summary
Dynamic professional with a proven track record in the hospitality and customer service sectors, notably at Cupla Coffee. Excelled in espresso machine operation and team leadership, enhancing customer satisfaction and streamlining service delivery. Demonstrated expertise in coffee preparation and a commitment to exceptional service, driving positive outcomes and fostering team cohesion.
Overview
8
8
years of professional experience
Work History
Barista
Cupla Coffee
Park City, Utah
10.2024 - Current
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Operated cash registers to process customer payments.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
Team Member
Jimmy John's
Park City, UT
07.2022 - 09.2024
- Looked for ways to go above and beyond job requirements.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Server
D&M Event Hall
Baia Mare, Romania
06.2016 - 06.2024
- Greeted guests and provided menus.
- Garnished dishes and beverages to serve visually appealing menu items.
- Took orders from customers accurately and in a timely manner.
- Provided excellent customer service to ensure satisfaction.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Customer Service Representative
Concentrix SRL
Cluj-Napoca, Romania
10.2023 - 05.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Mentored junior team members and managed employee relationships.
Education
Bachelor of Arts - English Literature
Babes Bolyai University
Cluj-Napoca, Romania06-2023
Skills
- Coffee expertise
- Soft selling
- Display case merchandising
- Latte art
- Opening and closing duties
- Dining room maintenance
- Safe food handling practices
- Espresso machine operation
- Team leadership
Languages
English
Full Professional
Spanish
Limited
Romanian
Native/ Bilingual
Timeline
Barista
Cupla Coffee
10.2024 - Current
Customer Service Representative
Concentrix SRL
10.2023 - 05.2024
Team Member
Jimmy John's
07.2022 - 09.2024
Server
D&M Event Hall
06.2016 - 06.2024
Bachelor of Arts - English Literature
Babes Bolyai University
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