Diana Iniguez
Port Saint Lucie
Summary
Experienced Customer Service Associate with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Pemc
11.2023 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
Team Lead Sales Associate
Popshelf
12.2022 - 09.2023
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Trained, coached and mentored new sales associates for maximum performance.
- Provided exceptional customer service to foster client loyalty and satisfaction.
Frontline Cashier
Sam's Club
05.2022 - 08.2022
- Greeted customers and responded to requests for information.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Operated register system to process new purchases, item returns and merchandise exchanges.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Front Desk Membership Receptionist
YMCA Of The Palm Beaches
04.2021 - 03.2022
- Processed and audited transactions, purchases and payments.
- Cross-sold products to customers to meet customer needs.
- Provided in-depth information to customers regarding YMCA's benefits and policies.
- Greeted and welcomed new members, establishing and updating memberships to YMCA's programs.
- Maintained thorough knowledge of all competitor products and services.
Seasonal Sales Associate
Pandora Jewelry
10.2020 - 01.2021
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
Restaurant Team Member
McDonald's
07.2019 - 08.2020
- Greeted guests pleasantly and answered menu questions.
- Operated register to process payments and collect cash payment for order totals.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Trained new employees by demonstrating tasks and coaching during daily activities.
Education
Associate of Arts - Psychology
Palm Beach State College
Lake Worth, FL12.2024
High School Diploma -
John I Leonard High School
4701 Tenth Ave N Greenacres, FL 3346306.2021
Skills
- Productivity Maximization
- Retail Sales
- Cash Handling
- Stocking and Receiving
- Self-Checkout Assistance
- Customer Service
- Bilingual
Certification
CPR Certified
Languages
Spanish
Native or Bilingual
Timeline
Medical Receptionist
Pemc
11.2023 - Current
Team Lead Sales Associate
Popshelf
12.2022 - 09.2023
Frontline Cashier
Sam's Club
05.2022 - 08.2022
Front Desk Membership Receptionist
YMCA Of The Palm Beaches
04.2021 - 03.2022
Seasonal Sales Associate
Pandora Jewelry
10.2020 - 01.2021
Restaurant Team Member
McDonald's
07.2019 - 08.2020
Associate of Arts - Psychology
Palm Beach State College
High School Diploma -
John I Leonard High School