Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Diana Isla

Beaumont,CA

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Many years of experience in helping customers and making satisfaction my number one priority.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Secretary/Tax Preparer Assistant

Rojas Team Reality
01.2008 - Current
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Maintained compliance by adhering to current tax laws and regulations.
  • Assessed client tax situations to determine best filing options.
  • Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
  • Prepared tax returns for clients in various industries according to government regulations and requirements.
  • Analyzed financial records to verify accuracy of tax returns.
  • Utilized tax software to prepare returns and meet deadlines.
  • Communicated with clients regarding tax situations, providing guidance on financial decisions.

Cleaner

Clean Sweep
01.2006 - 09.2006
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Emptied trashcans and transported waste to collection areas.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.

Overnight Stocker

Walmart
09.2003 - 11.2004
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Helped team organize and conduct store-wide markdowns and clearance sales to move end-of season merchandise and make room for new stock.
  • Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
  • Conducted daily inventory counts and verified accuracy of product levels.

Education

Bachelor of Science - Business Management

Southern New Hampshire University
Hooksett, NH
06.2025

High School Diploma -

Henry J. Kaiser High School
Fontana, CA
06.2003

Skills

  • Tax Payment Estimations
  • Tax Laws
  • Information Processing
  • Complex Information Translation
  • Client Tax Services
  • Prepare Returns
  • Product Signage and Labeling
  • Maintaining Safety
  • Safety Awareness
  • Exceptional Time Management Skills
  • Merchandising and Display
  • Light Housekeeping
  • Inspect Material

Certification

  • Tax Law Certification Training - Annual

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Secretary/Tax Preparer Assistant

Rojas Team Reality
01.2008 - Current

Cleaner

Clean Sweep
01.2006 - 09.2006

Overnight Stocker

Walmart
09.2003 - 11.2004

Bachelor of Science - Business Management

Southern New Hampshire University

High School Diploma -

Henry J. Kaiser High School

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Diana Isla