Diana Islas
Fresno,TX
Summary
Performance-oriented professional bringing demonstrated record of accomplishment many years in industry settings. Natural leader with excellent problem-solving and planning abilities. Skillful in addressing all customer concerns and implementing strategic solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Executive
Home Depot
Pearland, TX
01.2023 - Current
- Assisted customers with product returns or exchanges according to established guidelines.
- Strengthened customer retention by offering discount options.
- Led on- and off-site customer support teams across multiple time zones.
- Prepared detailed reports of daily activities for management review.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Research Scholar
University of Houston
Houston, TX
09.2020 - 05.2023
- Managed research projects, overseeing timelines, budget, and resource allocation.
- Met specific confidentiality requirements for all research, data and projects.
- Collaborated with other subject and grade-level teachers to build complementary educational frameworks for students.
- Published findings in peer-reviewed journals, contributing to academic discourse.
- Promoted safe and clean classroom environment conducive to individualized and small group needs.
- Maintained detailed records of all research activities and prepared reports summarizing the findings.
- Cultivated collaborative and innovative learning environment to meet each student's unique educational needs.
Pharmacy Technician
Walmart Pharmacy
Missouri City , TX
01.2021 - 01.2023
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Managed medication inventory, including ordering and restocking medications as necessary.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
Customer Service Cashier
Walmart
Missouri City, TX
09.2019 - 01.2022
- Informed customers of in-store promotions or pricing specials.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Operated cash registers to process payments for goods and services.
- Welcomed customers, offering assistance to help find store items.
Daycare Teacher
Star Kids Preschool
Pearland, TX
05.2019 - 09.2019
- Coordinated with co-teachers and staff to plan and execute school events and field trips.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Observed children to record development.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Implemented behavior management strategies to encourage appropriate behaviors in the classroom setting.
Education
Bachelor of Science - Biology
University of Houston
Houston, TX05-2023
Spanish Language And Literature
University of Houston
Houston, TX05-2023
Biological Sciences
Canyon Lake University
San Francisco, CASkills
- Customer service
- CPR certification
- Web design
- Inventory management
- Effective communication
- Time management
- Problem solving
- Product knowledge
- Billing inquiries
- Relationship building
- Communication skills
- Excellent communication
- Time management abilities
- Reliability
- Multitasking
- Medical terminology
- Bilingual communication
- Cultural sensitivity
- Language proficiency
- Grammar
Affiliations
- Bilingual
- Athletics
- volunteer work
- Website developer
Certification
- cpr certified
- bilingual
Languages
English
Full Professional
Spanish
Native/ Bilingual
Accomplishments
- Volunteer program YES
- Website Design
References
References available upon request.
Timeline
Customer Service Executive
Home Depot
01.2023 - Current
Pharmacy Technician
Walmart Pharmacy
01.2021 - 01.2023
Research Scholar
University of Houston
09.2020 - 05.2023
Customer Service Cashier
Walmart
09.2019 - 01.2022
Daycare Teacher
Star Kids Preschool
05.2019 - 09.2019
Bachelor of Science - Biology
University of Houston
Spanish Language And Literature
University of Houston
Biological Sciences
Canyon Lake University
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Carmen MonterrosasCarmen Monterrosas
OVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home ImprovementOVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home Improvement
Jerimy SmithJerimy Smith
HDIS Senior Design Consultant at Home Depot Home ServicesHDIS Senior Design Consultant at Home Depot Home Services
DeMarius Holmes Jr.DeMarius Holmes Jr.
Order Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLCOrder Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLC
Bria MilesBria Miles
Preschool Teacher at The Honor Roll SchoolPreschool Teacher at The Honor Roll School