Diana Jackson
Elyria,OH
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
31
31
years of professional experience
Work History
Receptionist / PatientCoordinator
Hyatt Family Dental LLC
06.1996 - Current
- Greeting patients professionally and providing friendly, knowledgeable assistance.
- Scheduling and confirming appointments, communicating with patients, and updating patient records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answering phone promptly and answering questions regarding appointments, insurance coverage and benefits, dental emergencies and scheduling appointments according to the needs of the patients calling the practice
- Managing multiple tasks and meeting time-sensitive deadlines in preparing predeterminations requests and claims filings
- Maintaining confidentiality / HIPPA information regarding patients and the practice
- Providing clerical support to the practice by copying, faxing, and filing documents such as insurance claims, correspondence to specialist for referrals, prescriptions to pharmacies for patients, and anything else needed to keep things efficient and current to the practice
- Assisting new patients with information regarding the Dr. and practice, helping verify their dental insurance coverage and benefits, filling out paperwork as new patients to the practice, and scheduling appointments
- Organizing, maintaining and updating information in dental software database
- Posting patient and insurance payments, entering patient transactions into dental software and updating relevant account information such as change in address, insurance plans, updating health information and medications/allergies records
- Interacting with with our dental software support team, dental supplies vendors and their sales reps to place and receive dental supplies orders, and dental labs services both local and out of state, and professional services personnel
Receptionist /Patient Coordinator
Sears Dental Center
11.1992 - 04.1996
- Maintained confidentiality of patient data and condition to safeguard health information.
- Delivered support to dental staff in completion of patient paperwork.
- Compiled and maintained patient dental records to keep information complete and up-to-date.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Trained new staff on filing, phone etiquette and other office duties.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Provided excellent customer service to patients
- Answered incoming calls, scheduled appointments and filed dental records.
- Verified patient insurance eligibility and entered patient information into system.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Education
High School Diploma -
Elyria High School
Elyria, OH06.1992
Skills
- Database Administration
- Telephone Skills
- Customer and Client Relation
- Verbal and Written Communication
- Mail Handling
- Reminder Calls
- Reception Desk Management
- Records Preparation
- Data Inputting
- Referral Coordination
- Information Protection
- Schedule Management
- Administrative and Clerical Support
- Making Appointments
- Billing and Payment Processing
- Patient Information Collection
- Appointment Confirmation
- Claim Handling
- Answer Telephone Calls
- Patient Reception
- Patient Benefits Confirmation
- Documentation
Timeline
Receptionist / PatientCoordinator
Hyatt Family Dental LLC
06.1996 - Current
Receptionist /Patient Coordinator
Sears Dental Center
11.1992 - 04.1996
High School Diploma -
Elyria High School