Diana Jackson
Sylvania,OH
Summary
Accomplished Assistant Manager with in-depth experience. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Driver
DoorDash
09.2022 - Current
- Followed all relevant traffic laws and safety regulations.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Delivered goods and products to customer on time and in excellent condition.
Assistant Store Manager
Skechers
02.2023 - 12.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Assistant Store Manager of Merchandising
Rite Aid
06.2022 - 02.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained excellent vendor relationships which facilitated smooth supply chain operations enabling better inventory control.
Logistics Associate
Harbor Freight Tools
07.2019 - 06.2022
- Coordinated returns processing efficiently, reducing turnaround time for customers seeking refunds or exchanges.
- Optimized space utilization by properly arranging products on shelves according to planograms guidelines provided by the company.
- Utilized POS system effectively for all transactions, ensuring accuracy in daily accounting tasks.
- Unloaded packages with care and placed in proper staging area.
- Operated pallet jacks and forklifts to aid in safe transport of heavy items.
Driver & Housekeeper
Self-Employed
06.2016 - 09.2020
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Swept, mopped and polished floors to remove dirt and grime and restore floor's protective layer.
- Maintained a safe and hygienic home by implementing thorough cleaning routines.
Seasonal Cashier
Toys R Us
11.2017 - 12.2017
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Cook
Jets Pizza
03.2017 - 04.2017
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared food items in compliance with recipes and portioning control guidelines.
Education
Associate of Applied Science - Business Management
Owens Community College
Perrysburg, OH05.2026
High School Diploma -
Obridge Academy
Sylvania, OH06.2018
Skills
- Punctual and Reliable
- Organization and preparation
- Customer Relations
- Display Setup
- Flexible Schedule
- Goals and performance
- Work Planning and Prioritization
- Inventory Control
- Team Building and Leadership
- Hiring and Training
- Problem-Solving
- Attention to Detail
Timeline
Assistant Store Manager
Skechers
02.2023 - 12.2023
Driver
DoorDash
09.2022 - Current
Assistant Store Manager of Merchandising
Rite Aid
06.2022 - 02.2023
Logistics Associate
Harbor Freight Tools
07.2019 - 06.2022
Seasonal Cashier
Toys R Us
11.2017 - 12.2017
Cook
Jets Pizza
03.2017 - 04.2017
Driver & Housekeeper
Self-Employed
06.2016 - 09.2020
Associate of Applied Science - Business Management
Owens Community College
High School Diploma -
Obridge Academy