Diana Jackson
Taunton
Summary
Dynamic administrative professional with a proven track record at Boston Senior Home Care, excelling in customer service and data entry. Adept at scheduling and maintaining confidentiality, I foster strong client relationships while enhancing office efficiency. Proficient in Microsoft Excel, I streamline processes to support organizational success.
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Boston Senior Home Care
06.2019 - 08.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained inventory of office supplies and placed orders.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
Receptionist Supervisor
Best Doctors
03.2016 - 05.2018
- Resolved conflicts swiftly, utilizing mediation skills to maintain a harmonious working environment for all employees.
- Managed phone system effectively, directing calls appropriately to minimize disruptions in the workplace.
- Handled sensitive information discreetly, maintaining strict confidentiality while performing daily tasks and attending to client needs.
- Promoted a positive image of the organization externally by representing the company professionally during interactions with clients and visitors.
- Maintained an orderly workspace, keeping supplies well-stocked and ensuring cleanliness throughout common areas such as waiting rooms or lobbies.
- Developed strong relationships with clients, providing exceptional customer service to promote loyalty and repeat business.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Organized various events and meetings, ensuring seamless coordination of logistics and clear communication among participants.
Receptionist
Family Nurturing Center
01.2013 - 02.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
Education
Associate of Arts - Liberal Studies
Newbury College
Boston, MA06-1976
High School Diploma -
Shaw Prep
Boston, MA06-1974
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Microsoft Excel
- Scheduling
- Appointment scheduling
- Spreadsheets
Timeline
Administrative Assistant
Boston Senior Home Care
06.2019 - 08.2023
Receptionist Supervisor
Best Doctors
03.2016 - 05.2018
Receptionist
Family Nurturing Center
01.2013 - 02.2016
Associate of Arts - Liberal Studies
Newbury College
High School Diploma -
Shaw Prep
Similar Profiles
Monika SangwanMonika Sangwan
PSW at Home Instead Senior Care HomePSW at Home Instead Senior Care Home
Danielle LongDanielle Long
Caregiver at Home Instead Senior Care HomeCaregiver at Home Instead Senior Care Home
HARRIET SARKODIEHARRIET SARKODIE
PERSONAL SUPPORT WORKER at Home Instead Senior Care HomePERSONAL SUPPORT WORKER at Home Instead Senior Care Home