Summary
Overview
Work History
Education
Skills
Language
Timeline
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Diana Jaimes

Wauchula,FL

Summary

Dynamic leader with extensive experience at Senor Jalapeno, adept in health codes compliance and fostering hospitality service excellence. Excelled in staff scheduling, inventory management, and elevating customer satisfaction. Proven track record in mentoring teams for peak performance, mastering craft cocktail preparation, and implementing effective upselling strategies.

Overview

6
6
years of professional experience

Work History

Bartender Shift Manager

Senor Jalapeno
05.2023 - Current
  • Kept bar presentable and well-stocked to meet customer needs.
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Trained 3 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.

Prep Line Cook

Señor Jalapeño
03.2021 - Current
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.

Server Manager

Senor Jalapeno
06.2019 - Current
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Led team of servers to consistently meet customer service and sales targets.
  • Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
  • Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
  • Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
  • Enforced compliance with food safety and sanitation standards throughout restaurant.
  • Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

Massage Therapy

Mtc
Sarasota, FL

Hardee High School
Wauchula, FL
05.2023

Skills

  • Scheduling staff
  • Health and safety
  • Upselling strategies
  • Ordering supplies
  • Employee coaching
  • Liquor restocking
  • Health codes compliance
  • Basic accounting
  • Safe service compliance
  • Able to stand 14 hours
  • Hospitality service expertise
  • Marketing and sales experience
  • Food preparation
  • Craft cocktail preparation
  • Order management
  • Conversant in spanish/english

Language

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Bartender Shift Manager

Senor Jalapeno
05.2023 - Current

Prep Line Cook

Señor Jalapeño
03.2021 - Current

Server Manager

Senor Jalapeno
06.2019 - Current

Massage Therapy

Mtc

Hardee High School

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Diana Jaimes