Diana Jansen
Old Bridge,NJ
Summary
Proven expertise in enhancing patient care and unit efficiency at Autumn Lake Healthcare, with a strong focus on inventory analysis and effective communication. Demonstrated ability to streamline operations and improve patient satisfaction through meticulous coordination and adherence to HIPAA regulations. Skilled in warehouse operations and adept at fostering team proficiency, contributing to a significant increase in operational effectiveness.
Overview
18
18
years of professional experience
Work History
Central Supply Clerk
Autumn Lake Healthcare
Old Bridge, NJ
02.2007 - 09.2024
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
- Managed medical emergencies calmly and effectively while activating appropriate codes according to hospital policy; ensuring prompt response from specialized personnel.
- Maintained a clean and organized unit environment, adhering to infection control protocols for optimal patient safety.
- Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
- Coordinated and maintained referral sources related to admissions, discharges, and follow up services to sustain daily census requirements.
- Enhanced unit efficiency by maintaining up-to-date patient information and coordinating interdisciplinary care.
- Collected and analyzed data related to customer service, patient charges and supply utilization.
- Facilitated smooth shift transitions by preparing detailed nursing reports and ensuring complete handover of responsibilities.
- Streamlined patient admissions by efficiently managing and organizing medical records.
- Employed effective communication with patients and families, physicians and other healthcare team members related to patient condition.
- Improved patient satisfaction by addressing inquiries promptly, escalating concerns to relevant staff when necessary.
- Collaborated, communicated and engaged with family and support system to support client healing process.
- Input complete and accurate patient record and identity of physician of record on computer and patient chart to facilitate appropriate routing of patient information to correct physician.
- Demonstrated adaptability and resilience by providing support during periods of high census or staff shortages, ensuring continuity of care for all patients.
- Monitored office supply inventory, analyzing usage patterns and requisitioning supplies and equipment as well as maintenance repair services.
- Assisted in ordering and serving patient meals, transporting patients and performing indirect patient care duties at competent level and according to needs of patient population served.
- Scheduled patient testing, delivered specimens to lab, received STAT lab results and posted in patient record for access by physicians.
- Expedited discharge processes by accurately documenting patient progress notes and communicating with appropriate personnel.
- Prioritized safe care for patients, staff and visitors.
- Coordinated seamless transportation arrangements for patients requiring off-site diagnostic testing or specialty consultations.
- Optimized resource allocation by tracking inventory levels, ordering supplies, and managing equipment maintenance schedules.
- Received physicians and visitors on unit, identifying, acknowledging and responding to patient, physician and staff needs to meet operational and care needs of parties.
- Supervised unit and staff by overseeing clinical services, serving meals, observing medication administration, and scheduling outings.
- Supported nursing staff in providing high-quality care by assisting with vital sign monitoring, wound dressing changes, and other essential tasks as needed.
- Assisted with processing patient admissions, transfers and discharges.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assembled and maintained patient medical records and other documents related to patient care.
- Responded to patient call lights to expedite appropriate follow-through.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Provided concierge service to assist patients and families and direct them to available resources.
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
Unit Coordinator
Autumn Lake Healthcare
Old Bridge, NJ
02.2007 - 09.2024
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
- Managed medical emergencies calmly and effectively while activating appropriate codes according to hospital policy; ensuring prompt response from specialized personnel.
- Maintained a clean and organized unit environment, adhering to infection control protocols for optimal patient safety.
- Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
- Coordinated and maintained referral sources related to admissions, discharges, and follow up services to sustain daily census requirements.
- Enhanced unit efficiency by maintaining up-to-date patient information and coordinating interdisciplinary care.
- Collected and analyzed data related to customer service, patient charges and supply utilization.
- Facilitated smooth shift transitions by preparing detailed nursing reports and ensuring complete handover of responsibilities.
- Streamlined patient admissions by efficiently managing and organizing medical records.
- Employed effective communication with patients and families, physicians and other healthcare team members related to patient condition.
- Improved patient satisfaction by addressing inquiries promptly, escalating concerns to relevant staff when necessary.
- Collaborated, communicated and engaged with family and support system to support client healing process.
- Input complete and accurate patient record and identity of physician of record on computer and patient chart to facilitate appropriate routing of patient information to correct physician.
- Demonstrated adaptability and resilience by providing support during periods of high census or staff shortages, ensuring continuity of care for all patients.
- Monitored office supply inventory, analyzing usage patterns and requisitioning supplies and equipment as well as maintenance repair services.
- Assisted in ordering and serving patient meals, transporting patients and performing indirect patient care duties at competent level and according to needs of patient population served.
- Scheduled patient testing, delivered specimens to lab, received STAT lab results and posted in patient record for access by physicians.
- Expedited discharge processes by accurately documenting patient progress notes and communicating with appropriate personnel.
- Prioritized safe care for patients, staff and visitors.
- Coordinated seamless transportation arrangements for patients requiring off-site diagnostic testing or specialty consultations.
- Optimized resource allocation by tracking inventory levels, ordering supplies, and managing equipment maintenance schedules.
- Received physicians and visitors on unit, identifying, acknowledging and responding to patient, physician and staff needs to meet operational and care needs of parties.
- Supervised unit and staff by overseeing clinical services, serving meals, observing medication administration, and scheduling outings.
- Supported nursing staff in providing high-quality care by assisting with vital sign monitoring, wound dressing changes, and other essential tasks as needed.
- Assisted with processing patient admissions, transfers and discharges.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assembled and maintained patient medical records and other documents related to patient care.
- Responded to patient call lights to expedite appropriate follow-through.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Provided concierge service to assist patients and families and direct them to available resources.
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
Education
Old Bridge High School
Matawan, NJAssociate Degree In Nursing - Nursing
Middlesex Vocational
Edison, NJSkills
- Loading and unloading
- Shipping and receiving
- Inventory analysis
- Warehouse Operations
- Storage Optimization
- Order Fulfillment
- Waste Minimization
Timeline
Central Supply Clerk
Autumn Lake Healthcare
02.2007 - 09.2024
Unit Coordinator
Autumn Lake Healthcare
02.2007 - 09.2024
Old Bridge High School
Associate Degree In Nursing - Nursing
Middlesex Vocational