Diana Jaquez Avila

• Welcomed visitors and customers by greeting and answering or directing inquiries.
• Screened and responded to emails, messages and other correspondence, freeing up senior management.
• Coordinated appointment calendar and balanced schedules to promote optimal productivity.
• Developed work schedules according to budgets and workloads, covering priority tasks.
• Discussed job performance problems with employees, identifying causes and issues to find solutions.
• Greeted visitors and customers warmly, offering refreshments as appropriate.
• Guided employees in handling difficult or complex problems.
• Facilitated smooth communication between staff and senior management through diligent message delivery.

• Accurately and efficiently entered data into computer according to established standards.
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• Sifted through large quantities of data and accurately transferred necessary information to electronic spreadsheets.
• Prepared source data by compiling necessary documents, files and information at start of each new project.
• Reviewed data for deficiencies or errors, corrected any incompatibilities and checked output.

• Managed three full-time staff members.

Scheduled appointments, performed, and delivered estimates, and successfully resolved customer complaints.

• Effectively translated management documents and policies to employees.
• Assisted in the development of operational strategies to ensure efficient and productive operations
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Monitored employee attendance records, timekeeping, and payroll information.

• Managed warehouse main office with 80 employees.
• Directed calls to appropriated Departments.
• Provided written and verbal translation between managers and employees.
• Handled main and confidential information efficiently and effectively.
• Ensured all incoming mail was sorted into respective departmental mailboxes.
• Assisted with filing and organizing documents, records and other materials.
• Responsible for maintaining confidentiality of sensitive company information.
• Communicated with customers, employees and vendors to answer questions and address complaints.
• Utilized office equipment such as printers, copiers, and fax machines efficiently.

• I met with clients needing tax assistance.
• Filled out tax forms and correspondence accurately according to IRS regulations
• Assited with real estate office including recpetion and scheduling responsibilities
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• Performed detailed record-keeping for all tax files and documentation for future reference.
• Explained complex tax regulations in an easy-to-understand manner for clients' understanding.
• Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
• Filed electronically through approved software programs.
• Provided exceptional customer service, addressing client concerns and questions promptly.
• Researched federal, state, and local laws to ensure compliance with regulations.
• Assisted clients in responding to IRS notices of deficiency or audit findings.
• Corresponded with government agencies regarding discrepancies between submitted documents and actual amounts owed and refundable.