DIANA JASSO
Summary
Successful Executive with over 4 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.
Overview
5
5
years of professional experience
Work History
Team Member
Whataburger
El Paso, TX
07.2019 - 08.2020
- Reduced customer wait times by quickly operating customer window and sales register.
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Store Team Member
Kirklands
El Paso, TX
10.2020 - 02.2021
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
Host/Server
Olive Garden
El Paso, TX
02.2020 - Current
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
Babysitter/Pet Sitter
Neighbors House
El Paso, TX
06.2022 - Current
- Communicated positively with children and guardians.
- Played games, worked on puzzles and read books to young children.
- Assisted children with homework assignments and special projects across different subjects.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Gave animals proper attention to promote secure environment in owner's absence.
Education
Bachelor of Arts - Criminal Justice, Psychology
The University of Texas At El Paso
El Paso, TX07.2024
High School Diploma -
Pebble Hills High School
El Paso, TX07.2020
Skills
- Bilingual
- Positive Attitude and Energetic
- Transactions and Cash Handling
- Customer Service
- Conflict and Complaint Resolution
- Telephone Etiquette
- Computer skills
Timeline
Babysitter/Pet Sitter
Neighbors House
06.2022 - Current
Store Team Member
Kirklands
10.2020 - 02.2021
Host/Server
Olive Garden
02.2020 - Current
Team Member
Whataburger
07.2019 - 08.2020
Bachelor of Arts - Criminal Justice, Psychology
The University of Texas At El Paso
High School Diploma -
Pebble Hills High School
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