Diana Jeffries
Grove,OK
Overview
17
17
years of professional experience
Work History
Equipment Coordinator
Riggs Tree Service, LLC
03.2019 - Current
- Established effective communication channels between Cooperatives for seamless coordination of equipment maintenance.
- Conducted regular audits of equipment inventory to maintain accurate records.
- Monitor tracking system that allowed real-time monitoring of all company-owned service trucks and bucket trucks, reducing instances of lost or misplaced items significantly in Linxup.
- Monitor tracking system that allowed real-time monitoring of all company-owned track loaders in VisionLink through CAT.
- Manage all equipment, including making sure all equipment is all up to date and current on inspections, oil changes and all tags are up to date.
- Audit all equipment quarterly to confirm it's whereabouts and assigned to correct operator and coop in both the FLEET software and company website.
Accounts Payable
Riggs Tree Service, LLC
03.2019 - Current
- Reduced the number of overdue invoices for improved cash flow management.
- Managed a high volume of invoices, prioritizing payment schedules to optimize cash flow and maintain strong vendor relations.
- Prevented potential errors by meticulously reviewing incoming invoices for accuracy before entering into accounting system.
- Manage and respond to correspondence and inquiries from vendors.
Medical Office Manager
Grand Lake Primary Care
12.2009 - 03.2019
- Assisted patients in office or over the phone with any insurance questions and/or explanation of benefits via insurance EOB.
- Processed medical insurance claims and payments.
- Assisted with medical coding and billing tasks.
- Checked patient insurance, demographic, and health history to keep information current.
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
- Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Developed comprehensive employee training programs to enhance staff performance and improve overall office procedures.
- Reduced overhead costs by identifying areas for improvement in supply management and negotiating contracts with vendors.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
- Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Developed close working relationships with front office and back office staff.
- Addressed and remedied all patient or team member issues.
- Developed policies and procedures for effective practice management.
- Streamlined the check-in process for patients, resulting in reduced wait times and increased satisfaction.
- Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
- Assisted in billing processes, ensuring accurate records and timely payments from insurance companies and patients.
- Coordinated referrals for specialist consultations, ensuring timely appointments and proper documentation transfer between providers.
- Reviewed and sent medical records to other physicians upon request.
- Maintained records by recording, obtaining and updating personal and financial information.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Transcribed phone messages and relayed to appropriate personnel.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Completed patient referrals to other medical specialists.
- Received and routed laboratory results to correct clinical staff members.
- Conducted patient intake interviews, recording and documenting relevant information.
- Managed office bookkeeping with insurance billing and patient payments.
Office Medical Biller
Integris Grove Hospital
05.2008 - 12.2009
- Improved billing accuracy by thoroughly reviewing and updating patient information in the system.
- Enhanced revenue collection rates through diligent follow-up on unpaid claims and denied services.
- Reduced claim denials by accurately coding diagnoses, procedures, and treatments according to medical documentation.
- Collaborated with healthcare providers to obtain necessary medical records for accurate claim processing.
- Assisted in the transition to electronic health records, ensuring a seamless integration of billing processes into the new system.
- Increased patient satisfaction by effectively addressing billing inquiries and providing clear explanations of charges and payments.
- Facilitated prompt reimbursements for healthcare providers through meticulous claim preparation and submission efforts.
- Safeguarded confidential patient information through strict adherence to HIPAA policies and regulations when handling sensitive documents and data entries.
Office Coordinator
Integris Grove Hospital
05.2007 - 05.2008
- Streamlined the check-in process for patients, resulting in reduced wait times and increased satisfaction.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting privacy rights.
- Assisted in billing processes, ensuring accurate records and timely payments from insurance companies and patients.
- Maintained clean reception area, creating a comfortable environment for patients and visitors alike.
- Updated demographics regularly on electronic health record systems ensuring accuracy and up-to-date information accessible during visits.
- Organized paperwork such as charts and reports for office and patient needs.
- Reviewed and sent medical records to other physicians upon request.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Pulled charts and prepared for nurse and doctor assessment.
- Scheduled, rescheduled, and cancelled appointments for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Completed patient referrals to other medical specialists.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Education
No Degree -
Northeastern Oklahoma A&M College
Grove, OKHigh School Diploma -
Grove High School
Grove, OK05.2004
Skills
- Equipment Maintenance
- Time Management
- Problem Solving
- Organizational Skills
- Scheduling Expertise
- Attention to Detail
- Equipment Inspections
- HIPAA Knowledge
- Patient Registration
- Medical Coding
- Medical Terminology
- Multitasking Abilities
- Healthcare Compliance
- Electronic Health Records
- Billing Processes
- Reception Management
- Referral Verification
- Insurance Authorizations
- Office Management
- Scheduling Tests and Procedures
- Payment Scheduling and Collection
Timeline
Equipment Coordinator
Riggs Tree Service, LLC
03.2019 - Current
Accounts Payable
Riggs Tree Service, LLC
03.2019 - Current
Medical Office Manager
Grand Lake Primary Care
12.2009 - 03.2019
Office Medical Biller
Integris Grove Hospital
05.2008 - 12.2009
Office Coordinator
Integris Grove Hospital
05.2007 - 05.2008
No Degree -
Northeastern Oklahoma A&M College
High School Diploma -
Grove High School
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