Diana Jensen
Oregon
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
29
29
years of professional experience
Work History
Manager
Animart Pet
Madison
12.2015 - Current
- Led daily operations to ensure optimal pet care and customer service.
- Managed staff scheduling and training to enhance team performance.
- Oversaw inventory management for pet supplies and products.
- Implemented safety protocols for staff and animal welfare compliance.
- Resolved customer inquiries and complaints with effective communication skills.
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Ensured compliance with industry regulations and company policies.
Manager
Pet Supermarket Inc.
Madison
07.2011 - 12.2015
- Led daily operations to ensure optimal pet care and customer service.
- Managed staff scheduling and training to enhance team performance.
- Oversaw inventory management for pet supplies and products.
- Resolved customer inquiries and complaints with effective communication skills.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Oversaw daily operations, maintaining efficiency and quality standards.
Inventory Manager
Mounds Pet Food Warehouse
Fitchburg
10.2007 - 07.2011
- Managed inventory levels to ensure stock availability and reduce excess.
- Oversaw receiving and storage of materials to maintain organization and safety.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
- Performed regular cycle counts to maintain accuracy of inventory records.
- Resolved issues related to receiving errors such as incorrect quantities or missing items.
- Identified discrepancies between physical counts and computer records; investigated causes and took corrective action as needed.
- Organized and cleaned backroom and equipment to improve operations.
- Optimized warehouse layout to improve stock retrieval times and maximize storage space.
Manager
PetSmart Charities
Sheboygan, Madison
08.1996 - 10.2007
- Led daily operations to ensure optimal pet care and customer service.
- Managed staff scheduling and training to enhance team performance.
- Oversaw inventory management for pet supplies and products.
- Resolved customer inquiries and complaints with effective communication skills.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Conducted performance reviews for team members.
Education
Some College (No Degree) - Commercial Art
Madison Area Technical College
Madison, WISkills
- Inventory management
- Team leadership
- Time management
- Cross-functional team management
- Work prioritization
- Clear communication
- Multitasking Abilities
Timeline
Manager
Animart Pet
12.2015 - Current
Manager
Pet Supermarket Inc.
07.2011 - 12.2015
Inventory Manager
Mounds Pet Food Warehouse
10.2007 - 07.2011
Manager
PetSmart Charities
08.1996 - 10.2007
Some College (No Degree) - Commercial Art
Madison Area Technical College
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