Diana Johnson
La Vergne,TN
Summary
Detail-oriented and hardworking logistics professional with over 4 years experience in the manufacturing industry, including warehouse and inventory management. Highly organized with strong prioritization and multi-tasking skills to successfully manage projects. Successful in both collaborative and independently-motivated settings. Known for providing exceptional customer service with strong communication skills. Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring 25 years’ experience to dynamic new position.
Overview
35
35
years of professional experience
Work History
Receiving Specialist
Saks Fifth Avenue Inc.
La Vergne, TN
09.2014 - Current
- Recorded regular progress and issues with products.
- Unloaded pallets and deliveries and organized products.
- Regularly reviewed invoices and double checked orders.
- Coordinated warehouse organization and product placements.
- Tracked time spent on assignments each day for productivity reporting.
- Picked products for specific routes according to pick sheets.
- Led warehouse improvement initiatives to advance operational efficiencies.
Manager Assistant
Ross Stores Inc
Smyrna, TN
04.2012 - 10.2014
- Developed and implemented procedures for store zoning, cashiering tasks, and customer service needs.
- Managed office supplies, vendors, organization and upkeep.
- Greeted numerous visitors, including VIPs, vendors and interview candidates.
- Operated a cash register for cash, check and credit card transactions.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Built relationships with customers to increase likelihood of repeat business.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Prioritized helping customers over completing other routine tasks in the store.
- Communicated clear expectations and goals to each team member.
- Identified potential shoplifters and alerted management.
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
Senior Teller
Bank of the South/ Pinnacle Bank
Smyrna, TN
05.2003 - 11.2010
- Managed the bank’s vault, in custody of over $200,000.
- Maintained, organized and stocked the teller window area
- Performed general teller duties, including handling the drive thru line, handling cash, balancing cash drawers, performing loan payments, issuing cashier’s checks and money orders, checking account information and handling the indoor line.
- Answered phone and email inquiries on banking products.
- Earned [Number] in sales referrals and participated in product sales campaigns.
- Handled foreign currency and performed currency transaction reports.
- Processed quarterly Vault and ATM audits with a zero error rate.
Senior Teller
Bank Of America Corp
Hermitage, TN
12.1999 - 05.2003
- Performed general teller duties, including handling the drive thru line, handling cash, balancing cash drawers, performing loan payments, issuing cashier’s checks and money orders, checking account information and handling the indoor line.
- Managed overdraft reports and performed audits.
- Handled foreign currency and performed currency transaction reports.
- Managed the bank’s vault, in custody of over $200,000.
- Politely assisted over 100 customers per day in a fast and high-pressure environment.
- Answered phone and email inquiries on banking products.
- Earned extra income in sales referrals and participated in product sales campaigns.
- Maintained, organized and stocked the teller window areas.
Customer Service Manager
Wal Mart Stores Inc
Gallatin, TN
08.1988 - 03.2000
- Fostered an environment which encouraged continual process improvements.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Scheduled staff shifts to cover peaks and lulls in customer inquiries.
- Identified individual development needs with appropriate training.
- Directed training of new team members and mentored each to promote productivity, accuracy and friendly service.
- Strong leader of customer support staff.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Facilitated inter-departmental communication to effectively provide customer support.
- Cross-trained and backed up other customer service managers.
- Provided accurate, specific and timely performance feedback for CSRs.
Education
Bachelor of Science - Industrial and Organizational Psychology
Middle Tennessee State University
Murfreesboro, TNAssociate of Applied Science - Pre-law
Volunteer State Community College
Gallatin, TN2001
Skills
- Analytical problem-solving
- Data entry
- Basic administrative knowledge
- Computer literate
- Customer-oriented
- People-oriented
- Active listening skills
- Personable
- Natural leader
- Friendly demeanor
- Inventory management
- Accurate money handling
- Motivated team player
- Stocking
- Strong work ethic
Accomplishments
- Two Presidential Leadership Awards at Bank of America
- Baptist Student Union President at Volunteer State Community College
- Student Union Secretary at Volunteer State Community College
Timeline
Receiving Specialist
Saks Fifth Avenue Inc.
09.2014 - Current
Manager Assistant
Ross Stores Inc
04.2012 - 10.2014
Senior Teller
Bank of the South/ Pinnacle Bank
05.2003 - 11.2010
Senior Teller
Bank Of America Corp
12.1999 - 05.2003
Customer Service Manager
Wal Mart Stores Inc
08.1988 - 03.2000
Bachelor of Science - Industrial and Organizational Psychology
Middle Tennessee State University
Associate of Applied Science - Pre-law
Volunteer State Community College