Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Diana Juarez

Omaha,NE

Summary

Diligent with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.

Overview

4
4
years of professional experience

Work History

Sales Associate

VonMaur
11.2023 - Current
  • Engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Fulfillment Team Member

Target
11.2022 - Current
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Collaborated with team members to complete timely orders and avoid delays.
  • Followed orders precisely for correct items, sizes and quantities.
  • Interacted with guests in friendly and knowledgeable way.

Sales Associate

Kohls
09.2020 - 05.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

Associate - Business Administration

Metropolitan Community College
Omaha, NE
05-2026

Central High School
05.2021

Skills

  • Reliable and punctual
  • Multi-tasking strength
  • Exceptional customer service
  • Exceeds sales goals

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Sales Associate

VonMaur
11.2023 - Current

Fulfillment Team Member

Target
11.2022 - Current

Sales Associate

Kohls
09.2020 - 05.2021

Central High School

Associate - Business Administration

Metropolitan Community College

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Diana Juarez