Diana Juarez
Bakersfield
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
2026
2026
years of professional experience
Work History
Patient Access Representative
Adventist Health Bakersfield
11.2023 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Contacted insurance companies to obtain authorizations and gathered all related medical records.
- Assisted with insurance verification, expediting the check-in process and ensuring accurate billing.
- Analyzed medical records to satisfy insurance company mandates.
- Maintained accurate and up-to-date records of patient demographics, insurance information, and medical histories by consistently verifying data during each visit or interaction.
- Conducted thorough insurance verifications, ensuring accurate billing information was obtained for each patient case.
Customer Service Representative
Appliance Repair Specialists
06.2020 - 10.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Made outbound calls to obtain account information.
Parts Delivery Driver
Jim Burke Ford
- Picked up and delivered automotive parts, equipment, tools and accessories from or to retail customers, wholesale accounts, dealerships, body shops and vendors.
- Logged deliveries and pickups and quickly loaded and unloaded deliveries.
- Strengthened customer relationships with prompt and professional service.
- Obtained customer signature on receipt for pickup or delivery.
- Unloaded and organized inventory received from manufacturers and distribution centers.
- Pulled specific store parts from inventory and occasionally used dollies to load and unload heavy equipment from vehicles.
- Packaged and safely loaded parts and materials to prevent damage during transportation.
- Picked up and delivered parts and equipment to customers, satellite stores and vendors.
- Earned highest driver ratings for number of stops made, customer satisfaction, vehicle cleanliness and documentation accuracy.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Presented order bills and collected payments for deliveries.
- Reviewed delivery documents and orders and reported errors to supervisor.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Conducted pre-inspections to keep trucks reliable and well-maintained.
- Reported mechanical problems encountered with vehicles to dispatch.
- Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges.
- Reported delays and accidents to stations using telephones or two-way radios.
Education
Nursing
Bakersfield College
Bakersfield, CA2025
General Studies
Independence High School
Bakersfield, CA06.2013
Skills
- Customer Service
- Team Building
- Microsoft Office
- Self-Motivated
- Active Listening
- Data Entry
- Critical Thinking
Languages
Spanish
Native/ Bilingual
Education and Training
other,true,other
Timeline
Patient Access Representative
Adventist Health Bakersfield
11.2023 - Current
Customer Service Representative
Appliance Repair Specialists
06.2020 - 10.2023
General Studies
Independence High School
Parts Delivery Driver
Jim Burke Ford
Nursing
Bakersfield College
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