Diana Juncaj`
Washington,MI
Summary
Proven to enhance operational efficiency and customer satisfaction, I leveraged strong organizational skills and a keen eye for detail during my tenure at Trina's Landscaping. Expert in policy enforcement and behavioral analysis, I consistently met project deadlines and exceeded client expectations, contributing significantly to team success and operational excellence. Vigilant Transportation Security Officer with roughly 2 years of experience inspecting passengers and baggage to maintain safety and security of traveling public. Reliable and communicative professional proficient in x-ray, hand wand and explosive detection machine operations. Commended for acting quickly to counter security threats and exercising sound judgment while performing observations. Dedicated Style Advisor and MUA accustomed to exceeding company objectives through client satisfaction and enduring commitment to style and relevance. Dynamic style designer with creativity and nuance and thorough knowledge of correct product applications for varying skin colors and face shapes. Driven Pharmacy Technician with 2 years of experience and success in working within fast-paced pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Overview
11
11
years of professional experience
Work History
Landscaper/Budget Assistant
Trina's Landscaping
03.2013 - Current
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
- Maintained safe working environments by adhering to safety protocols and conducting regular equipment inspections.
- Managed inventory of tools, equipment, and materials to ensure proper allocation of resources for each project.
- Designed and installed custom landscape features to meet clients'' aesthetic preferences and functional needs.
- Trained new team members on best practices in landscaping techniques ensuring consistent quality across all projects.
- Conducted regular site visits to monitor progress on ongoing projects ensuring adherence to established timelines.
- Removed debris and waste from outdoor areas.
- Cut trees and shrubs to shape and maintain landscape.
- Removed tree stumps, roots and debris for cohesive landscape appearance.
- Prepared soil for planting and sowing.
- Maintained gardening tools by replacing blades and fluids.
- Performed equipment maintenance and repairs to keep tools functional for projects.
- Applied fertilizers and pesticides to outdoor areas according to safety standards.
- Educated employees and members of public on plant biology and health.
- Executed financial controls, procedures, systems and forecasting techniques to evaluate budget status.
- Reviewed purchase orders to ensure alignment with approved budgets before processing payments, minimizing overspending risks.
- Monitored spending trends and provided recommendations for potential savings opportunities within departmental budgets.
TSO
Department Of Homeland Security, TSA
11.2022 - 05.2024
- Proven ability to learn quickly and adapt to new situations.
- Prevented unauthorized access to restricted areas by verifying identification credentials and maintaining vigilant surveillance.
- Collaborated with team members to ensure a secure environment for all travelers and airport personnel.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Demonstrated adaptability and flexibility by rotating between various security functions as needed.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Performed pat-downs to look for unauthorized materials and weapons.
- Responded to emergency situations with professionalism and efficiency, ensuring the safety of passengers and staff.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Assisted in reducing wait times for passengers by executing swift and accurate security checks.
- Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
- Promoted a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
- Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Prevented attempted fraud by validating passengers' tickets and assessing photo identification to confirm identity.
- Maintained high standards of professionalism and customer service, resolving passenger concerns with empathy and patience.
- Enhanced security and reduced wait times by efficiently operating screening equipment.
- Manually screened passengers unable to pass through metal detectors or who triggered alarms.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Conducted thorough body searches to ensure passenger safety, maintaining respectful and professional demeanor.
Style Advisor, Frangrance Specialist, Chanel MUA
Saks Fifth Avenue
05.2018 - 12.2021
- Assisted customers in selecting the perfect outfits for special occasions, ensuring a memorable experience.
- Provided exceptional customer service, addressing concerns promptly and professionally to maintain satisfaction.
- Maintained an organized workspace, ensuring all items were properly labeled, tagged, and ready for presentation on the sales floor.
- Conducted in-depth client consultations to identify personal style goals and develop customized wardrobe plans.
- Increased store sales by creating visually appealing merchandise displays and promoting current trends.
- Regularly communicated with returning clients about new arrivals and promotions, fostering long-lasting relationships.
- Collaborated with store management to plan and execute seasonal sales events and promotions.
- Enhanced client satisfaction by providing personalized styling advice and recommendations.
- Utilized social media platforms to showcase new arrivals, promote upcoming events, and engage with potential clientele.
- Contributed to team efforts in achieving monthly sales targets through consistent performance and collaboration.
- Developed strong product knowledge of various brands and designers to effectively assist clients in their selections.
- Participated in ongoing training sessions to stay up-to-date on industry trends and enhance professional development.
- Educated clients on the latest fashion trends, empowering them to make informed purchasing decisions.
- Improved customer loyalty by offering tailored style suggestions based on individual preferences and needs.
- Merchandised store inventory in seasonal and brand displays.
- Provided emotional support and companionship to clients.
- Demonstrated products to help customers make purchasing decisions on perfumes and fragrances.
- Utilized well-honed interpersonal and people skills to approach customers, engaging in conversation to promote products.
- Applied extensive knowledge and training on perfume and scent products to educate prospects and customers.
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Sanitized makeup tools to avoid spread of infection.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Scheduled onsite and offsite makeup appointments for clientele.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Conducted makeup workshops and demonstrations, educating clients on current trends and techniques.
- Negotiated with vendors to procure high-quality makeup products at competitive prices, optimizing cost-efficiency of operations.
- Elevated clients' self-esteem by creating personalized makeup looks tailored to their preferences and features.
- Developed loyal following of clients by providing high-quality services.
Pharmacy Technician
Meijer
01.2017 - 12.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
- Utilized pharmacy management software to process prescriptions efficiently.
Education
High School Diploma -
Eisenhower High School
Shelby, MISkills
- Strong Work Ethic
- Heavy Lifting
- Flexible and Adaptable
- Integrity and Honesty
- Customer service and assistance
- De-Escalation Techniques
- Policy Enforcement
- Behavioral analysis/ Observant
- Organizational Skills
- Decision-Making
- Team Collaboration
- Excellent Interpersonal, Communication, & listening skills
Languages
Albanian
Native or Bilingual
Timeline
TSO
Department Of Homeland Security, TSA
11.2022 - 05.2024
Style Advisor, Frangrance Specialist, Chanel MUA
Saks Fifth Avenue
05.2018 - 12.2021
Pharmacy Technician
Meijer
01.2017 - 12.2018
Landscaper/Budget Assistant
Trina's Landscaping
03.2013 - Current
High School Diploma -
Eisenhower High School
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